Ferdous Ali Email & Phone Number

Ilford, Gb

- I delivered the Mental Health Transformation Programme in Waltham Forest, a complex multi-dimensional programme which had wide reaching impact across the organisation.- During my role I completed my PRINCE2 project management certification. - I provided end-to-end project support to deliver against project plans, identifying key milestones and using Improvement Methodologies such as Plan-Do-Study-Act cycles and Statistical Process Control (SPC) to measure improvements. - I oversaw the risk register and developed strategies for risk mitigation with colleagues.- I led and coordinated input from senior managers and clinical service leads in delivering project improvements. - Furthermore, I led collaboration efforts with service user representatives (SUR) in key project meetings and led separate monthly SUR focus group.- I facilitated staff consultation workshops and developed information coms for staff, service users and carers I.e. Internet page, letters, posters and flyers. - I maintained comprehensive records of project progress in the project plan and using gantt charts, which I presented and updated at the weekly project meeting with stakeholders. - Presented trends and associated business opportunities in key performance meetings. - Supported colleagues in preparing business cases, analysis and interpretation. - Implemented transformation to the service lines in close cooperation with the Integrated care director, heads of services and clinicians on all levels- Championed innovation, change and business development opportunities- Shared innovation and enabled spread across the wider organisation as appropriate

London, England, United Kingdom

- I provided line management for the business support team, a team of 4 members of staff. - I coordinated the PPE hub during the COVID-19 pandemic, ensuring delivery of protective equipment at a critical time.- I managed complaints, which included handling formal complaints, addressing Coroner's inquiries, and responding to informal concerns. This involved coordinating responses and ensuring adherence to NHS guidelines. - I was a member of the Senior Leadership Team leading on data and performance analytics. - I led on producing accurate, accessible performance reports for the directorate performance group, directorate teams and Section 75 Executive steering groups. - Monitored delivery of directorate KPIs, CQUINS, and internal targets such as mandatory training compliance, mental health clustering etc and working with leadership team to identify corrective actions where necessary - I Provided analytical support for complex data from a wide variety of sources to make this accessible to senior managers, teams and clinicians within the directorate. - I worked in conjunction with NELFT and local authority informatics departments in producing the monthly Directorate Balanced Scorecard, local performance data and monthly reports. - I ensured NELFT Havering and local authority information reporting targets were maintained via contracted Service Level Agreement targets - I worked with NELFT and local authority finance and information departments in relation to all non-contracted activity and income generation - I worked in conjunction with NELFT and local authority informatics Departments on RIO and social care system compliance within Havering.

- I was the subject matter expert in Children's Health data for a borough with a population size of over 300,000 people.- Part of the Senior Management Team (SMT), reporting directly to the Head of Service.- I provided direct line management for the Children's Health Information Service (CHIS), directly managing 14 members of staff.- I led on developing and maintaining systems for collection, collation, analysis, and distribution of data.- I led on data reporting to commissioners, councillors, and regional/national bodies on Key Performance Indicators and delivery of local programmes, e.g., Maternal and Children data sets and NCMP Programme.- I led on developing health reporting systems (currently RIO and EMIS) and local health components of CYPS reporting systems (Azeus/CareFirst and Childview) to ensure that they were fit for purpose and fulfilled service needs.- Led on working with external partners on the Child Health Information System, such as the NELFT hub, ensuring that each of the different elements worked together.- Led on working with the service to ensure that data is of the highest quality and is used in accordance with the Council’s policy and national legislation and standards (including the Data Protection Act).- Led on data sharing policy with other health providers, schools, and other local, regional, and national partners.- Led on coordinating data in preparation for the conduction of Care Quality Commission (CQC) and Ofsted inspections involving the Children’s Health Service, achieving an overall 'Good' rating.- Contributed towards ensuring all data collation systems used in the Children’s Health Service were compatible and worked together where necessary.- Responsible for the internal and external data flows for the service and ensured that all data is managed accordingly, reporting and managing any risks to the service.

- I provided expert analytical input and leadership in order to facilitate development and analysis of a range of modelling techniques that underpin the NELCSU agenda, supporting the placements function within Continuing Healthcare (CHC).- Acted as the overarching analytical lead for Croydon CCG in developing and maintaining programmes to support capacity and demand modelling and redesign of care pathways for a portfolio of provider contracts in relation to placements. - I was responsible for managing data quality and integrity as part of data migration project for CHC data onto new data platform and becoming the lead expert in database management for the team.- Supported the production and development of modelling tools and techniques to underpin the monitoring of areas such as demand and capacity.- I Provided expert analytical and professional input into all aspects of the performance management and business planning agendas. This includes analysing extremely complex, technical information, understanding it and presenting options/recommendations to groups of people at varying levels of seniority. - Provided colleagues with analytical expertise and advice regarding all appropriate data systems and processes.- I supported the Head of Business Services CHC, Performance Intelligence and other members of the teams to ensure that their work stream of programmes were planned and managed effectively and took the lead in assisting in their successful delivery. This included:+ Liaising with appropriate functions within the local health economy.Managing all corporate business returns (NHSE), including planning and workforce returns.+ Developing and implementing a content management system to ensure information was properly managed and best practice was shared across the team, Directorate and the wider NHS organisation.

- I analysed complex quality improvement information and data by using Statistical Process Control (SPC) methodology and its related tools. Worked with colleagues in the central QI team to fully understand and investigate issues emerging from this analysis.- Developed mental health data dashboards for monthly and weekly reporting in following areas: Violence reduction and Pressure Ulcers reduction.- Refined the information and data feeds required for existing Quality Improvement dashboards and the programme measurement framework. - Acquired advanced MS Excel qualifications with QA learning Level 2 and Level 3.- Ensured that all patient identifiable information is handled in line with information governance guidance.In-depth understanding of PDSA style projects.- Responsible for evaluating and analysing all data for training provided by QI programme.- Prepared information reports in different formats for a variety of stakeholders, For example: I Liaised with the Medical Associate Director to develop the annual QI evaluation report; this report highlights all QI activities for 2015/2016, my tasks involved: creating the report template against Trust priority areas; sourcing, extracting and analysing large data sets using a wide range of advanced excel functions: SPC, Pivot tables, Vlookup etc. - I also provided thematic analysis for all qualitative survey data.- Provided analytical support when required to frontline QI projects. This involved liaising with a wide cross section of staff across the Trust in addition to members of the central QI team supporting front line projects.- Developed strong working relationships with associated quality related teams. These included Datix, Performance & Informatics, Assurance, and Patient experience.- Became an expert in interrogating the various internal and external quality & safety databases available from these teams in order to undertake analytical role.

London, United Kingdom

• Acquired a deep understanding of data quality approach to managing data.• Excelled as data lead on various data quality projects, including: Data migration a d large scale cleansing of inactive data pathways (RTT).• Trained and supervised new members of staff on data quality operations.• Delivered training across the trust on the usage of NHS Patient Demographic Service.• Responsible for validating monthly financial data received through NHS monthly download process (flex/freeze).• Statutory returns Daily Winter Sitrep (Unify2), this included creating SQL scripts to extract data from the data warehouse.• Responsible for Identifying trends in data quality and creating reports for DQ manager to initiate preventative measures.• Received SQL and SSRS mentoring.• Assisted in creating SQL script and responsible for submitting monthly ‘Length of stay report’ via SSRS.• Attended monthly administrators meeting to present department managers with information in regards to data quality.• Developed data quality standards of procedure (SOP) document which became part of the data quality framework.• Regularly dealt with Ad-hoc requests and displayed ability to work to stringent deadlines.

London, United Kingdom

• Ensured that all case notes held in the Health Records Library were in a neat and tidy condition and that all notes were filed according to the agreed protocol.• Ensured all the staff that used the library were proficient in the use and maintenance of the electronic tracer system when removing any notes from the library and checked throughout the Trust that tracking procedures were being adhered to.• Responsible for obtaining scheduled clinic lists for Adnexal, Neuro and Orthoptics, assisted other departments within Patient Services and provided appropriate notes from these lists promptly.• Initiated the removal of notes, in conjunction with the Health Records Manager, from locations where it was noticed that they are not being held within the Trusts policies and protocols.• Liaised directly with medical consultants and secretaries to deliver patient data on request.• Worked alongside the A&E department to deliver a priority service in delivering patient data.