Ferdous Mahmud Email & Phone Number

Dhaka, BD

Dhaka, Bangladesh

Bangladesh

• Increased 20% sales and acquired 50% of new customers by analyzing competitor’s products, prices, and sales.
• Developed sales presentation template by MS Office and Adobe CC suites, achieving a 90% reduction in the preparation time of standard client materials. Achieved 80% sales growth by pre-sales presentation and.
• Increased 20% service revenue by resolving issues found on the customer service feedback database. 5% production increased by utilizing existing equipment and manpower of 40% of customers.
• Resolved 85% of issues found on the customer feedback database by explaining to the R&D team to implement customer requirements.
• Reduced 90% job complexity to act as an escalation point between support and engineering teams to identify and troubleshoot the problem. Ensured 95% anti-virus server working and updating properly.
• Prepared CAD training program syllabus and training materials. Discovered 35 talented cad operators by the training programs. Improved 30% technical knowledge by preparing technical documents of product for the sales.

Dhaka, Bangladesh

• Developed relationships with customers and partner’s technical staff to Gathering Information. Acquired 20% New Clients to Attend industry trade shows, exhibitions, seminars, and training sessions by promoting products.
• Accomplished 30 on-site customer training of Gerber Accumark CAD software. Increased online support to reduce 70% travel cost and time for on-site customer support.
• Increased 80% sales by product demonstrations during pre-sales activities. Delivered pre-installation guidance to 20 customers relating to CAD software. Trained 15 customers concerning the proper operation of the.
• Carry out regular updates from customers to ensure proper performance of the product. Coordinate with the sales team and field service engineer to resolve the existing issue. Monitors customer support for technical.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.

Nwpgcl 150MW PPP To 225MW CCPP Upgradation Project, Khulna, Bangladesh

• Coordinator Of ALSTOM GT13E2 Overhauling Project. Lead Weekly Meeting with Foreign Engineering Team.
• Project Completed Within the Time and 0.5 % Cost Minimized. Build-Up Professional Relationship with Foreign Management and Engineers to Boost-Up Progress. Reported Project Status to Project Manager. Designed.
• Optimized Local Employee’s Performance by Applying HR Rules. Supervised And Train Project Team Members as Necessary.

Jessore

• Arranged Training To 35 Filed Operators, Team Leaders, and Proof Readers to Ensure Smooth Running of Project.
• Ensured Smooth Running Off-Line Servers, Laptops, and Wi-Fi Network to Avoid Disturbance Free Uploading BIO-ENROLL Database to National Data Server.
• Arranged 5 New Registration Venue. Solved Problems Of 1200 Registered Voter. Updated Status of New Registration to Election Officer to Estimate True New Voter

Jessore

• Teaching Basic tools Photoshop, Illustrator, MS Office
• Prepare Teaching Materials
• Troubleshoot PC Hardware and Software Issue.

Bachelor Of Science - B. Sc, Electrical And Electronics Engineering, Major In Microwave

Information Technology Foundation (Itf), Diploma In Computer Science, A

6 Months training on Microsoft Office Applications and Hardware

H S C

Ssc