* Establishment and monitoring of organizational subscribers communications.* Maintenance of equipment used in the fix phone network.* Performing configurations related to active equipment in the fixed telephone network according to company plans.* Maintenance of interconnection links between Shatel and Infrastructure , telecommunication and other operators.

* Detection, tracking, and resolution of issues present in the shared internet network of subscribers and its related equipment.* Responding to incoming calls and tickets regarding technical issues.* Providing periodic reports, analyzing issues, and notifying the relevant team in case of an increase in incoming calls related to specific problems.

* Remote Software Support* Providing solutions and necessary training for working with the software.* Supporting representatives in the field of training and product presentation.