✦ Managed client’s needs and addresses client issues, investigating and finding answers, resolving issues, providing assistance, and directing them to appropriate parties. Introduced services and products, and provided best required solution✔ Provided strategic recommendations to suggest ways and methods that helped achieve targets and give maximum output.✔ Used consultative selling skills to identify opportunities, overcome objections, and build relationships.✔ Successfully built and maintained client relationships with timely follow-ups and turnaround times.✔ Educated clients on account services and capabilities, and resolved all client inquiries regarding account balances, statement information, and general product and/or service information.

✦ Greeted customers, initiated conversation to identify client needs, provided outstanding customer service, resolved issues, conducted cash transactions, and was responsible for handling night deposits and correcting discrepancies✔ Delivered legendary customer service in a professional, and courteous manner; applied Customer Relationship Management strategies to monitor and report on communications pertaining to various complaints, and enquiries.✔ Communicated with guests and made them feel appreciated; guaranteed the provision an efficient and prompt service.✔ Served an average of 30 client/hour; trained, mentored, and managed new staff on procedures, policies, and merchandise.

✦ Proactively sought out marketing managers of various companies to sell advertising spaces and services. Completed advertising contracts with international brands, such as Samsung, LG, Philips, Bosch, Persil, and Wusthuf✔ Continuously contributed to the generation of new ideas and strategies to optimize work process and increase revenues; analyzed complex data and draw relevant conclusions, which enabled effective decision-making✔ Developed, nurtured, and championed effective relationships and communications with customers and service partners. ✔ Sustained sound relationships with existing and prospect clientele. Quantified client requirement through consultative selling approach. Kept close contact with clientele, and identified opportunities – brought in over $200,000 in annual sales.✔ Coached a team of 6 trainees and instructed on required sales and marketing techniques and solutions.✔ Integrated incentives and advocacy programs to increase engagement and promote a sales-driven culture.