Fernando Flores Email & Phone Number

Monterrey, Nuevo León, Mexico

Responsible for demonstrating technology solutions and value propositions to customers to facilitate the selling of complex services and solutions that are strategic in nature. Work with account-assigned sales leads or account managers to close sale. Coordinate the sales and technical team in support of the sale of the company’s services. Technical expert to develop and present sales proposals and systems solutions and assist in or close complex technical sales.

Monterrey Area, Mexico

Worked customer’s solutions representing more than $138 Million USD in revenue for NTT Data Services. Responsible for the financial cost modelling solution and analysis of large-scale IT infrastructure, application and/or services investments to present a business case for customer’s outsourcing IT projects in Mexico and Latin America. Work with Sales leaders to build compelling & holistic IT Services value propositions to easily communicate the economic benefits of our proposals to senior business and c-suite executives (CFOs, CIOs, CTOs, and CEOs). Become a Trusted Advisor for our customers defining and quantifying business value, benefits and Return on Investment (ROI) of improved processes and tooling included in our proposals to influence decision makers in a consultative selling approach. Build relationships with business partners, internal and external, and contributing to broader goals and growth beyond the scope of a single customer engagement. Strategic and long-term thinking about the needs of complex global businesses creating and presenting business cases to non-technical decision makers. Advise and coach diverse teams, which include customer and partner resources in technical and functional delivery aspects at a program level, using influence and adaptive communication strategies. Provide cost efficient and innovative solutions for customers including a calculated risk and still targeting the best gross margin for NTT Data. Build and propose innovation and transformation projects to improve customer’s IT environments from Capex and Opex perspective.

Monterrey Area, Mexico

(Formerly Xerox Services / ACS)Responsible for the overall solution development and presentation to the client prospect during the IT Outsourcing sales process for Mexico and Latin America. As Solution Architect (SA) coordinated the solution development efforts across multiple IT service delivery towers and presented proposals in response to new or existing opportunities and client’s RFPs. I was responsible to work with the operational teams to make sure the proposal complied with the internal processes and still meeting client’s requirements. Also used to work with the finance team to develop the proposal financials to make sure we were offering the best price/performance solution to the client. During final stages of the process I used to work with the Sales and Legal teams to negotiate SLAs and close client contracts. IT solutions I worked as an Architect generated more than $5 Million USD for Xerox Services in 2012 and 2013.

Monterrey Area, Mexico

(Formerly Xerox Services / ACS)Senior Manager for Distributed Systems Engineering (DSE) scoping Wintel, VMWare and Citrix infrastructures for 6 large international Xerox’s clients, providing 24x7 support of 2000+ servers. Built the Mexico DSE Leadership team hiring Managers, Team Leads and Engineers. Besides the Mexico and Latin America team, I had under my responsibility 8 Managers, 12 Team Leads, and 100+ Engineers spread across Mexico, USA, Canada, Argentina, Guatemala, Peru, Ireland, United Kingdom, Malaysia and India. Within the projects I managed are: • Datacenter migration for new and existing clients, • Virtualization and consolidation of client infrastructure, • Technical training for staff supporting clients, • Interviewing and hiring of managers, team leads and engineers to support new clients, • Purchasing of IT assets for client’s infrastructure renovation projects, and • Process improvement for several internal processes to obtain staff and cost efficiencies. Also, supported several Disaster Recovery exercises for my clients on a yearly basis.Besides these responsibilities I was the Monterrey Site responsible for ITIL Problem Management Process, achieving ISO20000 re-certification for ACS during Q1 2012.

Monterrey Area, Mexico

(Formerly Xerox Services / ACS)Oversee Distributed Systems IT support for 3 large international clients. Provide 24x7 support for 1000+ servers. Supervise 50+ Team Leads, and Engineers in Mexico, US, Canada, Argentina, Ireland, United Kingdom, Malaysia and India. Responsible to meet SLAs committed by contract. Direct several IT projects per year. Interview, hire, and manage personnel worldwide. Lead integration and retirement of clients. Manage and support Disaster Recovery exercises for the clients. Coordinate staff training.

Monterrey Area, Mexico

(Formerly Xerox Services / ACS)Oversee Distributed Systems IT support for 1 large international client. Provide 24x7 support for 4500+ servers. Supervise 16 engineers in Mexico and coordinate ticket resolution with my peer in India on a daily basis. Responsible to meet SLAs committed by contract. Provide guidance and technical assistance to engineers. Interview, hire, and manage personnel. Coordinate staff training.

Monterrey Area, Mexico

Director of IT consulting services for clients. Trainer of Microsoft Certified courses for Windows Server 2000 and 2003. Trainer of Microsoft Security courses. Implementation, management and support of MS Windows 2000 servers, MS Windows 2003 servers, internet access, and internet security services. Design and implementation of network solutions using VPN's, firewalls, and wireless networks. Consulting, training and networking solution services for the customers.