Fergal Whyte Email and Phone Number

O’Dwyer Real Estate Management (ODREM) is one of Ireland’s leading property management firms with a core specialism in the private rental sector (PRS) sector.  The business was originally established in 1987 to manage long-term residential property investment portfolios on behalf of high net worth individuals, family trusts, including institutional Pension funds. The firm’s clients more recently include national and international property funds which have acquired extensive nationwide property portfolios through loan sales which are particularly focused on the Private Rental Sector (PRS).

• Property Management including tenant engagement• Managing and maintaining the customer service communication channels via email / telephone and mail. • Compiling of Work in Progress Reports for large property portfolio.• Coordinating and scheduling of patrol officers and maintenance teams. Instructing them to conduct a variety of tasks and responsibilities including property inspections and property service works. • Processing jobs from the outset and keeping management and customers updated. • Organising and maintaining Excel Key Registers / Alarm and Inspection lists and schedules for over 2,500 properties. • Liaising with management, contractors and maintenance personnel to processes work for customers.• Scheduling and assigning officers and contractors to job requests, service calls and ensure that all appointments are booked within appropriate timescales. (x125 officers nationwide)• Reporting to Estate Agents, Accountants, Charge Holders and Bank Officials in terms of property reports (Property Summary Reports) PSR and service updates with regards to insolvency and receiverships.

 July 2013 - Present Easy Being Green - Sydney, AustraliaSolar CoordinatorCompany Description: Australia’s largest energy saving company; Operating in Australia since 2004. We have provided energy saving solutions to over 800,000 residential and commercial customers with energy saving lighting and solar PV systems.Key responsibilities:• Sourcing new online lead generation partners. • Managing the telemarketing team with customer interaction, product information and lead management.• Processing applications for finance.• Organising and processing solar power installation applications.• Liaising with install teams and sales managers to co-ordinate work processes for customers.• Assign technicians to scheduled appointments and ensure that all appointments are booked within appropriate timescales• Training new staff in company systems and processes.• Collected and prepared daily sales figures for the director and management in our head office.• Liaising with the marketing team in new strategy.

Company Description: International energy efficiency solutions provider. Mark Group install to over 7000 homes every week providing energy solutions such as insulation and solar PV systems.Key responsibilities:• Sourcing new online lead generation partners. • Processing applications for finance.• Processing solar power installation applications.• Liaising with install teams and sales managers to co-ordinate work processes for customers.• Assign technicians to scheduled appointments and ensure that all appointments are booked within appropriate timescales• Training new staff in company systems and processes.• Collected and prepared daily sales figures for the directors in our head office overseas. I implemented a new company process to achieve a quicker meter installation for our customers and also took part in redesigning our database program.

 April 10 - Sept 10 Citco Fund Services I.F.S.C. - Dublin, IrelandClient service / Fund ServicesCompany Description: Citco are a leading financial services fund provider -specialising in hedge funds, private equity and real estate firms, institutional banks, Global 1000 companies and high net worth individuals globally, with niche financial services.Key responsibilities:• Providing a broad range of support to client-facing staff, i.e., Sales & Investment Managers• Creating & updating standard strategy marketing material, e.g., pitch books, fact sheet, flyers etc• Writing and editing client service reports quarterly and on an ad hoc basis• Updating consultant databases where applicable.• Reviewing underlying performance data and calculations. • Responding to various ad-hoc performance queries internally, e.g. Sales & Marketing• Creating presentation materials for conferences and corporate events, where required.• Serving as a back up for senior client executives, interacting with ‘high end’ clients by email & telephone