Fergal O'Donnell

Fergal O'Donnell Email and Phone Number

Vice President of Technology at DATAMARK, Inc. @ DATAMARK, Inc.
Fergal O'Donnell's Location
El Paso, Texas, United States, United States
Fergal O'Donnell's Contact Details

Fergal O'Donnell personal email

n/a

Fergal O'Donnell phone numbers

About Fergal O'Donnell

Information Technology executive with 20+ years’ experience in global IT services: strategy, delivery, operations, analytics, customer service, quality assurance, continuous improvement, migration, transformation.High energy leader who motivates diverse teams to deliver resilience, high quality and customer delight while facilitating transformational change. Has led IT organizations supporting businesses generating over $2B in revenue.

Fergal O'Donnell's Current Company Details
DATAMARK, Inc.

Datamark, Inc.

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Vice President of Technology at DATAMARK, Inc.
Fergal O'Donnell Work Experience Details
  • Datamark, Inc.
    Vice President Of Technology
    Datamark, Inc. 2021 - Present
    El Paso, Tx, Us
    Responsible for aligning the company’s technology with business objectives: leading infrastructure, software, business engineering, AI and quality assurance teams in the USA, Mexico and India to implement and maintain end-to-end systems supporting DATAMARK business services.
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  • T-Systems International
    Head Of Program Office, International
    T-Systems International 2018 - 2020
    Frankfurt Am Main, De
    Design and lead transformation programs for T-Systems International (16 countries). Coordinate automation and offshoring programs during Agile transformation.
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  • T-Systems International
    Head Of Quality Assurance, Americas
    T-Systems International 2015 - 2018
    Frankfurt Am Main, De
    Accountable for governance, support and optimization of cloud and mid-range IT Managed Services:- Ensured operational excellence, standards, quality processes, audits, compliance, reporting and internal projects across multiple disciplines (infrastructure, software, networks).- Designed and implemented process improvements and best practices; guaranteed sustainability and leveraged Six Sigma, ITIL and ITSM processes.- Drove the delivery of Zero Outage projects, with 100% adoption across the region.- Led the region to win first prize at global Quality Star awards.
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  • Fujitsu Americas
    Vice President, Infrastructure Managed Services
    Fujitsu Americas 2014 - 2015
    Jp
    Accountable for end-to-end service and support for cloud, mid-range and mainframe:- Provided managed data center services to 160 corporate clients, generating $145M revenue. Clients included Alliance Data, Smithfield Foods, Blue Cross Blue Shield, Brookfield Realty.- Managed the operational stability of 7 data centers.- Reduced cost base by leveraging global resources; designed and implemented operational effectiveness programs; improved customer satisfaction. - Designed solutions and led projects to integrate local requirements with global standards.
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  • T-Systems North America
    Director, Service Delivery, North America
    T-Systems North America 2012 - 2014
    Frankfurt Am Main, De
    Managed the Service Assurance and Customer Experience for 52 corporate clients in the USA and Canada in the automotive, power, health care, retail and finance industries:- Controlled provision of IT Managed Services in SAP, cloud computing, Service Desk, IaaS/SaaS/PaaS, desktop support, software distribution, network provisioning.- Evaluated service portfolio, improved quality, reduced cost, increased revenue.- Managed customer relationship at CxO level.
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  • T-Systems North America
    Service Delivery Manager
    T-Systems North America 2006 - 2012
    Frankfurt Am Main, De
    Led multiple business units to deliver 24x7 IT Managed Services operations at 59 locations worldwide:- Supported data and voice networks, data centers, desktop support, global service desks, disaster recovery, software distribution, security compliance, SAP hosting/support, trading floor operations.- Led seven teams (in USA, UK, Germany) supporting global operations.- Owned customer relationships at the technical, managerial and CxO level. Clients included General Reinsurance, National Grid, WestLB Bank.
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  • British Airways
    Multiple Roles
    British Airways 1998 - 2006
    Middlesex, Gb
    Several IT leadership roles in systems delivery, project management and strategic planning.
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Fergal O'Donnell Skills

Itil V3 Foundations Certified Six Sigma It Outsourcing Outsourcing Management Change Management Incident Management Problem Management It Strategy Project Management Program Management Business Relationship Management It Service Management Service Delivery Airline Management Cloud Computing Portfolio Management People Development Service Desk Management Technical Support Matrix Management Contract Management Governance Customer Satisfaction Leadership Conflict Resolution Financial Reporting Continuous Improvement Process Improvement Business Process Business Process Improvement Call Centers Claims Management Data Center Disaster Recovery Enterprise Architecture It Infrastructure Operations It Operations Itil Information Technology Infrastructure Managed Services Management Outsourcing

Fergal O'Donnell Education Details

  • University College Dublin
    University College Dublin
    Mathematics And Computer Science

Frequently Asked Questions about Fergal O'Donnell

What company does Fergal O'Donnell work for?

Fergal O'Donnell works for Datamark, Inc.

What is Fergal O'Donnell's role at the current company?

Fergal O'Donnell's current role is Vice President of Technology at DATAMARK, Inc..

What is Fergal O'Donnell's email address?

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What is Fergal O'Donnell's direct phone number?

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What schools did Fergal O'Donnell attend?

Fergal O'Donnell attended University College Dublin.

What are some of Fergal O'Donnell's interests?

Fergal O'Donnell has interest in Civil Rights And Social Action.

What skills is Fergal O'Donnell known for?

Fergal O'Donnell has skills like Itil V3 Foundations Certified, Six Sigma, It Outsourcing, Outsourcing Management, Change Management, Incident Management, Problem Management, It Strategy, Project Management, Program Management, Business Relationship Management, It Service Management.

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