Fergan Van Jaarsveld Email & Phone Number

Cape Town, Western Cape, South Africa

- Conduct data analysis identifying team resource impact based on defined metrics for continuous improvement.- Technical support to client base, ensuring swift issue resolution and maintaining high customer satisfaction.- Lead onboarding processes and conduct training of internal processes for on-call staff.- Collaborate with engineering and EDGE team to escalate and prioritize critical issues, resulting in improved response and resolution times.- Provide EDGE support by investigating device logs to diagnose potential issues.- Manage and resolve Tier-1 and Tier-2 technical support cases where applicable.- Create and maintain technical documentation, knowledge base and troubleshooting guides.- Contribute to the improvement of internal processes by identifying recurring issues and suggesting solutions.

Cape Town, Western Cape, South Africa

- Engaged in daily stand-up meetings, sharing progress updates and discussing victories and roadblocks in project. - Built and enhanced monitoring dashboards optimizing visualization for time series data from various manufacturing machine sensors.- Contributed to technical documentation and knowledge sharing.- Collaborated with cross-functional teams, fostering an environment of learning.

Cape Town, Western Cape, South Africa

- Utilized online platform to engage students in interactive coding activities and reinforce learning.

Honours Degree, Computer Science

Bachelor'S Degree, Information And Communications Technology In Applications Development

Diploma, Information Technology

Certificate, Comptia A+