Chris Ferg Email & Phone Number

Canada

Durham Region, Ontario

In April 2019, I decided to step away from my corporate life to focus on building my passion project of the Durham Distillery to becoming a self-sustaining business.Since then, I accomplished receiving all the required accreditation/licenses to be a legal distillery. I have built the business to require minimal input of my time and allow me to get back to my other passion for talent management.

Toronto, On

Lead the development and drove a company-wide talent review process to identify high potential (HiPo) candidates for both home office and stores.Gained alignment with senior leaders to create development plans for identified individuals.Coordinated with sister companies in Europe to identify opportunities overseas for HiPo’s.Coached senior leaders through developmental conversations with HiPo’s throughout the year.Created a national recruitment strategy to optimize the hiring process in finding candidates more likely to be successful for key roles within the organization (Sellers, Sales Leaders and Buyers).Creation of a Luxury Selling Skills program that minimized onboarding time, allowed new sellers to start selling 25% sooner.Built and implemented a national coaching program for senior store leaders for personal development for themselves and their senior leader direct reports.Optimized and redesigned the annual performance management process and migrated to an online platform.Coordinated with senior leaders to identify key strategic priorities for each year and align the annual process to ensure individual goals are all aligned.Oversaw the development learning modules to support leaders through each step of the process (goal creation, goal alignment, monthly check-in’s, quarterly formal follow-ups and annual closeout).Grew annual learning calendars to target specific development needs within various organizations and support individual and leadership skills.Gained alignment to implement a national coaching program for leaders across multiple organizations.

Toronto, Canada Area

Toronto

Reporting to the VP of Organizational Development, I owned the learning strategy for all Home Office and Store team members (approx. 6500 people).Developed a new manager effectiveness curriculum that uses eLearning courses and a mix custom built and off-the-shelf instructor led programs for Home Office.Launched a multi-layered program & strategy to help drive a culture of sales and service coming into the Holiday 2014 season. Have also a developed a strategy for a new Store Leader on-boarding program, launching February 2015.

Mississauga

Key Accomplishments while at Rexall:Developed a national sales/service and coaching model strategy using a blended learning approach (classroom and online learning) for all 8000+ stores and head office employees.Developed a change management strategy to change store perception around the need and benefit of Patient Focused Services to focus on patient outcomes and not the financial impact.Developed and implemented a standardized national self-directed learning program for two key technology products, Point-of-Sale and Dispensary Management systems to standardize the on-boarding of the 2000+ new store hires per year. Initiative was able to save the organization approximately over $250,000 annually in labour costs.Assisted in the development and led the implementation of a “Centre of Excellence” strategy for technology learning to position the learning team as a strategic partner to all business units. The Centre focused on four key areas (Delivery, Curriculum Design, Field Support and Help Desk) to meet the diverse needs of our business partners.Oversee and lead the Rexall Learning Institute for online learning programs.Provided strategic guidance in utilizing outside vendors for implementation of new software applications within Head Office and store teams (i.e., Kronos time and attendance, JDA Promotions Management, Oracle Hyperion budgeting software) to senior leaders.Led IT's Customer Care Transformation (Continuous Improvement) initiative that examined common technology errors that customers constantly called into our Help Desk calls and implemented root cause solutions to eliminate. Eliminated over 400 customer calls a month to Help Desk through the various solutions that were developed and implemented.

Markham

Markham, Ontario

Markham, Ontario

Oakville, On

Irc - Organizational Design Diploma

Business Administartion, Human Resources