Matthew Ferguson work email
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Matthew Ferguson personal email
Work beliefs (as described by individuals with more notable achievements than me):• "If you can't explain it simply, you don't understand it well enough."• "It is a mistake to look too far ahead. Only one link of the chain of destiny can be handled at a time."• "Whether you think you can, or you think you can't, you're right."Skills and working tendencies:• Built high-performing Customer Success teams from scratch on four occasions.• Created multiple additional revenue streams from applying existing product technology to new problems.• Focused on using data to produce process improvements, client segmentations and insights for clients.• Part of leadership team to have brought a start-up (joined as 4th hire) through to successful acquisition.Fun solutions I have been involved in selling, deploying or delivering:• Sainsbury's Brand Match, first solution in the world to reimburse the shopper at the checkout in real time. • Walmart's Savings Catcher, in partnership with Walmart Labs, to maintain their price position.• Amazon Fresh's national expansion, providing data to inform their assortment strategy for each market.• Lowe's merchants having access to real time pricing from competitors' products at the click of a button.• Samsung, Colgate, AB InBev, RB understanding how price, search terms and reviews impact online sales.• Meijer using online data to understand their competitors' instore price zones for the first time.• Target, Kroger and Dollar Tree employees getting access to earned wages instantly rather than at payday.
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Director Of Customer SuccessObligoNew York, Ny, Us
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Head Of Customer SuccessEarnin Nov 2022 - PresentPalo Alto, California, Us -
Director, Strategic Customer SuccessDailypay, Inc. Aug 2020 - Sep 2022New York, New York, UsDailyPay is a B2B2C FinTech SaaS providing hourly employees of retailers, healthcare companies and hospitality businesses access to their earned wages in advance of payday.Recruited to build a new team to manage Strategic clients. In 2021, given additional responsibility for Large Enterprise team and clients. Scaled team as ARR grew from under $3m in 2020 to $80m in 2022. Key clients included Target, Kroger, Dollar Tree, Dick’s Sporting Goods, Tractor Supply.• Introduced Strategic Account Plans focused on clients’ business, value to client, relationship maps and revenue growth. Helped achieve 130% NRR and President's Club Award for 2021.• Built Value Measurement by surveying 10,000 DailyPay users twice per year to establish an ROI measure for employee retention, engagement, recruitment and financial wellness. Contributed to 100% client renewals.• Utilized opinions of hundreds of thousands of users by creating Rolling Net Promoter Score with Product team. Revealed world-class NPS of 70 and displayed early identification of user dissatisfaction by client. -
Vice President, Customer SuccessEdge By Ascential Jul 2010 - Jul 2020Baltimore, Md, UsEdge is a retail and eCommerce insight SaaS provider. It was formed in 2018 when Brand View, Clavis Insight, One Click Retail and Planet Retail were purchased and merged by Ascential.• Joined Brand View as Director of Client Services (employee number 4) in UK. Was fortunate to work for co-founders who trusted me to build then manage a team of 15 at a time when I had limited managerial experience.• In 2013, relocated from UK to open US office and promoted to VP Client Services. Built US team of 12 in what was both a challenging and thoroughly rewarding time in my career with having to build product awareness, revenue and a team, all from scratch.• After acquisition by Ascential in 2018 and merger with 3 other SaaS companies to create Edge, responsible for Technical Account Management and Customer Growth teams for all 4 products for retailers. It was fascinating to see the difference in the stereotypical "scrappy" SaaS start-up to the more process-driven larger corporation. Neither was better than the other, just very different, and I'm glad I got to experience and learn from both.Highlights• Led sales for 7 figure deals with Target, Lowe’s and Amazon within first 18 months of opening Brand View's US office and grew US business to be 40% of company's revenue at point of acquisition.• Developed strategy for online collection of regional store level product pricing which gave us a product to sell to CPG grocers and delivered 6 figure upsells to Meijer, Kroger, Aldi, Amazon.• Partnered with Reckitt-Benckiser and Product team to create new eCommerce analytics for CPGs. Led global upsells to Colgate, Samsung, ABInBev, Coca-Cola, RB, which comprised 35% of company's global revenue. -
Consumer Insight DirectorKantar Jul 2003 - Jun 2010London, GbKantar is a data analytics and brand consulting company specializing in social media, advertising effectiveness and consumer behavior. It employs over 30,000 people.• Held Client Services and Business Development roles in 3 different divisions at Kantar. Learned a lot of about data analysis and how to give insightful presentations to large CPGs and retailers.• Working at Kantar was a wonderful start to my career, with plenty of mentors who helped demonstrate how to build client relationships and recurring revenue, and where I was able to relocate from London for a one year secondment in New York.
Matthew Ferguson Skills
Matthew Ferguson Education Details
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Loughborough UniversityBsc Management Sciences
Frequently Asked Questions about Matthew Ferguson
What company does Matthew Ferguson work for?
Matthew Ferguson works for Obligo
What is Matthew Ferguson's role at the current company?
Matthew Ferguson's current role is Director of Customer Success.
What is Matthew Ferguson's email address?
Matthew Ferguson's email address is fe****@****ail.com
What schools did Matthew Ferguson attend?
Matthew Ferguson attended Loughborough University.
What skills is Matthew Ferguson known for?
Matthew Ferguson has skills like Customer Segmentation Strategy, Data Analysis, Product Development, Team Building, Strategic Account Development, New Business Development, Process Improvement, Strategic Insights, Customer Success, Client Insight, Account Management, Sales.
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