Rick Ferguson Email & Phone Number

Middletown, Connecticut

Middletown Ct

Site planning for monuments and memorials. Delivery and installation for granite monuments. Sales of memorials.

Rocky Hill, Ct

Forecast fuel deliveries for customers gas stations throughout Connecticut and Massachusetts. Maintain drivers follow DOT regulations. Customer service through phone and emails.

Portland, Connecticut

Renovated outdated building into upscale dining establishment. Ordered and maintained bar stock. Customer service in both restaurant and bar areas.

Moodus Ct

Prioritized and dispatched emergency service calls. Scheduled routine preventive maintenance work and component installations.Developed stock replenishment and organization system.Billed service calls upon completion ensuring customer satisfaction.Handled customer service and billing questions.

Portland Ct

Scheduled work based on technicians strengths thus developing team approach.Received and dispatched emergency service calls striving to maintain zero rollover calls.Managed and supervised staff of up to 30 HVAC servicemen and apprentices.Scheduled routine service maintenance and follow up calls. Billed completed service calls. Handled customer service and billing questions.

Old Saybrook,Ct

Managed and supervised team of Area and Department managers. Trained and developed new employees in all facets of retail procedures.Supervised store Accuracy and Shortage departments. Selected as District Scan implementer and trainer. Implemented district stockroom organizational program.Received letter of commendation from company President for work done on scanning roll-out project.

Bachelor'S Degree, Business Administration And Management, General, 3.50

Worked my way through college ending up with zero student loans to pay off.

Bartenter, Customer Service Management

Education record