Christopher Ferguson Email & Phone Number

• Drive ‘best in class’ results in Remote Solutions while maintaining high customer satisfaction results.
• Provide diagnostics on technical software and connectivity problems.
• Provide remote call assistance through the use of the client’s knowledge base for troubleshooting - the Online Support Assistant.
• Solve complex Hardware problems requiring a lab.
• Initiate the service call process when appropriate.
• Provide prompt courteous and professional telephone support to both Customers and Service Representatives.

Saint John

- Completed Technical Training - Answered inbound calls in support of customer needs- Configured T1, EoC and DSL Routing Equipment- Evaluate the flow of a trouble ticket for MegaPath Survey calls- Provided coaching to reps based on surveys I reviewed - Acted as floor support to assist other MegaPath Reps- Trained to work on T1, EoC and DSL internet.

Saint John, NB

- Answering inbound calls in support of customer needs- Conveyed information in a reassuring manner- using step by step instructions to resolve mobile handset issues- explain invoices and solve complex billing problems

Saint John, NB

- Answering inbound calls in support of customer needs- Conveyed information in a reassuring manner- using step by step instructions to resolve mobile handset issues- explain invoices and solve complex billing problems

Computer Programming

- Structured Programming in Traditional, Event-driven, and Object-oriented Environments, Including: • Visual C++, • Visual Basic.NET, and.

Graduated High School, High School/Secondary Diplomas And Certificates, 12

Activities and Societies: Football Team, Year BookBiology 11 & 12 Physics 11 & 12 Computer Science 11 & 12 Entrepreneurship 11 Mill and.