Fergin Fernandez Email & Phone Number

*Acted as the primary liaison for the executive team, managing incoming calls, emails, and correspondence from staff and external stakeholders.*Orchestrated executive calendars, scheduling appointments and arranging meetings to optimize time management and ensure punctual attendance.*Addressed staff escalations and issues by consulting with DNS/Executive.

Cebu

*Generated action items and tickets to address and prevent issues, ensuring efficiency and accuracy in resolution processes.*Maintained ownership of open incidents until satisfactory closure, ensuring customer satisfaction and issue resolution.*Managed outage situations affecting the ATM fleet, coordinating with appropriate resolver groups and ensuring.

Region VII - Central Visayas, Philippines

*Delivered exceptional service to customers, ensuring timely resolution of queries and correspondence via inbound calls.*Addressed a wide range of customer concerns, including fraud investigation, collections, payments, loans, charges/fees, interest rates, rewards, and related matters.*Maintained professionalism and efficiency in handling customer.

Region VII - Central Visayas, Philippines

* Obtained clients contact information.* Contacted clients and arranged meetings with potential customers.* Looked for current news and trends of the project* Created reports and data

Region VII - Central Visayas, Philippines

* Responded to customer inquiries.* Assisted customers in locating the product they need.* Assisted customers in completing the purchase.* Demonstrated the functions and applications of the merchandise.* Checked the merchandise for possible defects.* Reviewed the product availability in stores, other branches and warehouse.* Handled refunds, returns and.