A strong communicator with wide administrative, creative, and client-care experience in internal and external-facing roles, I have an empathetic, resourceful, and adaptive approach to work, which stems from my experience working with a range of stakeholders. I am looking for an opportunity to apply my skills to a role that supports my interests and presents new challenges.
Freelance
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English Second Language TutorFreelanceLondon, Gb
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Video EditorFreelance Jun 2022 - PresentLondon, England, United Kingdom• Edits short- and long-form video content for multiple clients, including businesses, charities, and YouTubers.• Manages the post-production process of Zoom conferences for an academic institute in South Africa; and currently assisting with developing videos for an academic training program.• Can operate various equipment, tools, and software, such as DaVinci Resolve, Adobe Premiere Pro, and more.
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Assistant ManagerThirsty Meeples Board Game Café Oct 2020 - Apr 2024Oxford, England, United Kingdom• Planned and executed board game events for a diverse customer base while working collaboratively to enhance the customer experience.• Reviewed and tested a diverse range of new games including RPGs, card games, board games, and more; and educated customers about gaming features, rules, and mechanics. • Coordinated with teammates and management to facilitate new in-store game launches for players of all ages and ability levels, including adults and children. • Trained new staff members how to deliver board game pitches and how to succinctly summarise game rules.• Supervised and coordinated on-shift staff. -
Games GuruThirsty Meeples Board Game Café Mar 2017 - Oct 2020Oxford, England, United Kingdom• Built meaningful relationships with teammates & fellow gamers while developing an understanding of new game developments.• Reviewed and tested games in the context of a wide range of demographics, including adults and children while working in a consumer-oriented environment. • Interacted with customers one-on-one to teach them about gameplay while acquiring an intimate knowledge of gaming systems and mechanics. -
Admin VolunteerRestore Oct 2016 - Mar 2017Oxford, England, United Kingdom• Coordinated within a team environment to manage the flow of visitors as a volunteer for Restore Charity, an Oxfordshire-based mental health charity.• Maintained accountability for managing a range of administrative tasks including greeting visitors and recording patient’s personal, medical, and financial information. -
Ward ClerkNuffield Orthopaedic Centre Nhs Trust Mar 2012 - Mar 2016Oxford, England, United Kingdom• Updated and maintained confidential medical notes on up to 25 patients on the ward, as a Ward Clerk at the Nuffield Orthopedic Centre in Oxford. • Liaised with callers to answer their questions, while working closely with other fellow wards to assist with various secretarial matters. • Maintained responsibility for managing the database to track patients, scheduling appointments, re-stocking medical supplies, and escorting patients around the facility. -
Clinic ClerkRoyal Free Hospital Feb 2011 - Apr 2011London, England, United Kingdom• Streamlined and improved day-to-day workflows by working across business lines to greet visitors, handle phone calls, manage appointments, and escort visitors around the facility.• Processed and organised thousands of test results; and inventoried and re-stocked medical supplies while assisting with a range of other secretarial duties. -
Ward ClerkRoyal Free Hospital Nov 2010 - Jan 2011London, England, United Kingdom• Managed various administrative duties, including admitting patients, contacting families, processing medical records, and following up on test results.• Interfaced with patients, families, and visitors to answer general questions while serving as a first point of contact and public face of the hospital.• Assisted with troubleshooting and resolving hardware and software issues on the ward while working in a fast-paced, patient-centric environment. -
Administrative AssistantOxfordshire Adult Assertive Outreach & Rehabilitation Team Jan 2006 - Aug 2007Oxford, England, United Kingdom• Maintained responsibility for providing a range of secretarial duties, including typing, filing, photocopying, record-keeping, and database management.• Assisted the Assertive Outreach staff with various daily tasks; and fielded calls from patients and other agencies on behalf of multiple mental health teams within the facility.• Demonstrated the ability to manage 100+ personal and medical notes for patients while steadfastly safeguarding confidential information.
Fergus Malone Education Details
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First Class -
Kolkata Business SchoolTefl Training -
Cheney School, Oxford
Frequently Asked Questions about Fergus Malone
What company does Fergus Malone work for?
Fergus Malone works for Freelance
What is Fergus Malone's role at the current company?
Fergus Malone's current role is English Second Language Tutor.
What schools did Fergus Malone attend?
Fergus Malone attended Northumbria University, Kolkata Business School, Cheney School, Oxford.
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Fergus Malone
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