Fergus Smith Email & Phone Number

Ontario, Canada

- Supported electronic medical records through front end software and raw data. Responsible for highly sensitive data and patient care issues.- Demonstrated proficiency in extensive computer support and skillful application troubleshooting. Exhibited a quick learning aptitude and the ability to efficiently support and adapt to new environments.- Deployed, maintained and supported networking hardware and software, including TCP/IP, DNS, DHCP, routers, and firewalls.- Administered Windows Server, managing tasks such as Active Directory administration, domain deployment, and server migration.- Established and managed a SharePoint technical document hub, enhancing team collaboration.- Installed, backed up, and maintained SQL/MySQL Database Servers.

Greater Toronto Area, Canada

- Managed Microsoft Azure Active Directory and Office 365 across various client sites, ensuring seamless operation of office systems.- Delivered end user support and administration for Windows environments.- Facilitated software installations with an emphasis on customer satisfaction, training, and assistance.- Timely resolution of incident tickets to guarantee a positive client experience.

Vaughan, Ontario, Canada

- Provided Microsoft Office, Exchange, SharePoint, and Windows desktop support.- Managed user on-boarding and off-boarding processes, maintaining a seamless transition for new and departing employees.- Conducted hardware troubleshooting for various departments and on location, resolving technical issues promptly and efficiently for printers, workstations, and mobile devices.