Fergus O'Loughlin Email & Phone Number

Data and Business Intelligence at WiggleCRC. The go-to person for information: what it is, where it comes from, what it means, and how well can you trust it. Translating business requirements into effective solutions.- Design, development and testing of 'the plumbing', working with our 3rd Party IT support to get new data into the BI environment efficiently and effectively. Everything from big projects like 'Delivered Margin' to 'cheap and cheerful' solutions like 'Plastic Packaging Tax Reporting'- Proactive BI availability and performance management, ensuring sufficient headroom for peak volumes. What's fast vs what's slow - and in a metered environment what's cheap vs what's expensive.- Data completeness and accuracy. - Extensive experience in data migration having designed, built and tested our successful data migration from Oracle/OBI to Robling/Looker; created feeds for Google Cloud Platform and Oracle MFP, as well as business data migrations for Chain Reaction Cycles and Hotlines.Previously a senior Applications Service and Project Manager, highly successful in managing application support services on large, complex accounts. He has extensive experience in service improvement through the development, design and implementation of processes, tools and management information, and see these assets as key enablers in building effective support teams and engaging with customers.- Managed cost reductions of >50% in 5 years as support manager on a large telecoms contract, while delivering a 50% reduction in incident volumes and 100% Service Level Agreement achievement- Designed and developed an incident ‘tagging’ process, toolset and supporting education to target Root Cause Analysis, resulting in an overall reduction of 90% in incident volumes. - Designed and developed support processes, tools and management information to ensure delivery of a high quality service at an affordable cost. Fergus has decades of IT experience, with a strong technical background in the full lifecycle development of complex mainframe applications, from scope and requirements, through design and build, to test, implementation and support.

Listed skills include Itil, It Service Management, Application Support, It Strategy, and 37 others.