With over 20 years of SaaS experience, I am a customer success leader who drives business outcomes and builds customer loyalty and community. As the Director of Customer Success at Inkling, I lead a team of customer success managers and customer support representatives who focus on delivering high value and satisfaction at every customer interaction.My core competencies include business analysis, customer relationship management, and customer engagement. I have a versatile journey in customer-centric roles, including design, development, implementation, project/program management, and consultation. I am passionate about driving success at the intersection of design, technology, and learning outcomes. I also enjoy building bridges between different stakeholders and functions, and leading transformation as a senior leadership team member. My mission is to unleash the power of customer success and help our customer community achieve their goals and beyond with Inkling's modern learning platform.