Eric Ferguson Email & Phone Number

Lebanon, TN, US

Lebanon, Tennessee, United States

• Created and Lead a team of 12 Data Science / BI experts.
• Worked across all business lines to align analytical efforts.
• Redesigned data structures to support self service reporting / analytics.
• Built and implemented staffing models for the branch network.
• Rebuilt external data feeds to assist in persona based marketing efforts.
• Lead model building efforts for many applications across the bank leveraging machine learning.

Tempe, Arizona

Redesigned and implemented the strategic plan of a 20-year-old LED manufacturer.Transformed the financial performance from a -10% operating margin to +12% in 12 months.Renegotiated lending facilities in a high-risk environment.Led a 50% measured improvement in morale for the staff through specifically targeted programs.Led projects to move all systems.

Phoenix, Arizona

Led transformation projects for various clients in the technology, lending and debt sales industries.Rebuilt a fintech startup’s value proposition that focused on the company’s capabilities and the customer’s needs.Built financial models that married the cash flow needs and marketing efforts for a short-term lender.Redesigned recovery strategies for a.

Singapore

Managed a team of over 3,500 collection and recovery associates in 30 countries throughout Asia, Middle East and Africa.Delivered LI targets within budget for the entire consumer bank. Portfolios included mortgage, credit card, personal loan, auto and SME lending.Led a project that reduced associate attrition from a peak of 44% in 2009 to a steady state of.

Glasgow, United Kingdom

Assisted in the sale of the company to Barclays.Managed a team that designed, reviewed and implemented all strategies in collections and recovery for a 2b GBP credit card portfolio.Exceeded profit plan goals by approximately 900k GBP each month beginning in September 2007.Introduced new channel strategies to the collections operation (letter, web, VRU.

Phoenix, Arizona Area

Developed a website and the strategies for web based customer collections. MyEasyPayment.com was the first collections based website in the industry and received over $500MM in payments per year until being discontinued in 2008. This site was published in the Wall Street Journal, Collections and Credit Risk Management, Collection Technology News, and.

Kalamazoo, Michigan Area

Created attrition strategies to maximize bankcard portfolio returns. Developed an account level profitability measure and predictive methodology to drive marketing and risk strategies. Built an economic forecasting tool that encompassed internal delinquency and loss forecasting techniques.

Benton Harbor, Michigan Area

Provided analysis and procedural recommendations to consumer portfolio policies. Responsible for building risk strategies that encompasses the life cycle of an individual account including creation of retention strategies to maintain portfolio profitability. Reviewed external economic behavior to position the corporation to outperform its competitors while.

International Leadership

Bba, Finance