Hannah Ferguson Email & Phone Number

Oxford, United Kingdom

Wanborough, Swindon, United Kingdom

As the sole Account Manager for this growing venue sourcing and events agency, I was responsible for developing and maintaining long term business relationships with key clients by servicing existing accounts and developing opportunities within those accounts in order to increase volume of revenue. I formed part of the senior team and attended monthly board meetings. Duties• Service new and existing accounts by sharing services that we offer.• Complete and up-to-date awareness of all joint venture partners and their offerings, in order to confidently share with clients.• Attend sales appointments, site inspections and conduct monthly review and quarterly strategic review meetings with clients.• Support the Conference and Events teams on a daily basis with face to face proposal delivery and any challenges that arise and also assist with operations during busy periods.• Manage proposal follow-ups, solution generation and creative ideas to increase sales. • Assist with marketing campaigns as and when required.• Database CRM management.• Communicate new opportunities to the Conference and Events teams with clear and concise information and an energetic attitude.• Report management information to key clients on a monthly basis.• Produce an engaging sales board report each month to include sales activity, account penetration and client feedback as well as highlighting potential areas for growth and strategic plans.

Cirencester, England

I provide support and work closely with the global product management and marketing team. I have a varied role but the primary tasks are based around managing logistics, support and execution of exhibitions, surgeon education meetings and user/development meetings. I liaise with exhibition organisers/suppliers to bring exhibition stand design to fruition ensuring that company standards and brand guidelines are maintained. This includes ensuring that internal exhibition equipment, product models and instrumentation are managed and maintained to a high standard both when in use at meetings/exhibitions and when being shipped. I also arrange and manage a wide variety of travel requests including flights, transfers, train journeys and hotel bookings for personnel and surgeons which involves detailed research to ensure that the best options and most cost effective solutions are sourced. For each significant exhibition or meeting I ensure that all personnel in attendance are appraised of key information. Negotiation with suppliers and cost management is a key part of my role and my focus always remains on ensuring that budgets are managed effectively, making cost savings where possible without sacrificing company standards. I am also jointly responsible for maintaining an 18 month forecast of the UK exhibition calendar providing the marketing team with an outlook on future events so that attendance and podium presentation opportunities are not missed. Part of my role involves on-site attendance at meetings and exhibitions to coordinate the delivery of a high standard of logistics and smooth running of the event. At each surgeon event, we construct a survey and evaluate the feedback from our attending surgeons which is a task that I also undertake. In addition to these key areas of my role I am also involved in administrating our Learning Management System and recording results as well as temporary cover of diary and travel management for our CEO.

As Head of Special Events I was responsible for the creation and management of the ‘calendar of events’ at Le Manoir, which provides guests with unique experiences, combining specific areas of interest with gastronomic lunch or dinner at the heart of every event. One of the most challenging aspects of my role was to contact and liaise with guest speakers and celebrities in order to secure their attendance. I worked hard to build rapport with all new and existing contacts. To create an exciting calendar of events, I based my ideas on past successes and current trends focusing on ensuring that our guests will have moments to remember. As well as constructing and organising each event, I controlled the costs involved and negotiate these to achieve maximum profit. I took bookings and enquiries, building a strong database and guest relationship. Part of my role also included communicating with each department of the hotel to ensure the events are successful and well planned. Working in an event office also enabled me to support my colleagues in their absence to aid the organisation of weddings and other private events.

As Special Events Co-ordinator I was responsible for the creation and management of the ‘calendar of events’ at Le Manoir, which provides guests with unique experiences, combining specific areas of interest with gastronomic lunch or dinner at the heart of every event. One of the most challenging aspects of my role was to contact and liaise with guest speakers and celebrities in order to secure their attendance. I worked hard to build rapport with all new and existing contacts. To create an exciting calendar of events, I based my ideas on past successes and current trends focusing on ensuring that our guests will have moments to remember. As well as constructing and organising each event, I controlled the costs involved and negotiate these to achieve maximum profit. I took bookings and enquiries, building a strong database and guest relationship. Part of my role also included communicating with each department of the hotel to ensure the events are successful and well planned. Working in an event office also enabled me to support my colleagues in their absence to aid the organisation of weddings and other private events.

As Guest Services Manager my role was heavily reliant upon providing excellent guest services and ensuring the flow of communication between departments was clear and concise. I was responsible for delegating tasks throughout the hotel to ensure a smooth operation. I was also the representative for Health & Safety in our team. In the absence of our senior management team I was responsible for the overall operation of the hotel.

As Senior Receptionist I worked alongside the reception manager to supervise a team of 5 individuals. My responsibilities included overseeing the daily performance of the team, training new employee’s to become receptionists, controlling the stock of our Gift Shop and continually implementing the guest service levels and Front of House inspection scores.

As Receptionist I was responsible for the efficient checking in and out of our guests, formulating the bills and applying charges, ensuring bookings are up to date and that requests made by our guests have been achieved. Part of my role also involved assisting the reservations team with bookings and enquiries.