Mike Ferguson Email & Phone Number

Charlotte, Nc, Us

Charlotte, Nc, Us

Charlotte, North Carolina Area

Logistics coordination for Steritech's Brand Standards Division, facilitating visits for over 300 specialists in North America. Steritech focuses on corporate brand promises, especially in areas of expected quality such as health, safety, and cleanliness, which are critical to the performance of corporate brands. Specialists assist with regulatory compliance, industry best practices and brand standards.

Charlotte, North Carolina Area

Management of 24-hour dispatch operation, call center, driving team and fleet of vehicles, providing expedited freight services to the southeast and beyond. SD&L provides traditional dock to dock and retail distribution, plus customized delivery of medical supplies.

Manage Human Resources at Rose Chauffeured Transportation, Charlotte's premier livery transportation service, providing customized transportation for corporate travel and special events. Rose offers a variety of transportation, including black car service, mini-buses and full-sized motor coaches.

Coordinated recruitment efforts for call center. Launched fleet management software to track maintenance, inventory and to reduce costs.

Managed 5 contract installation companies with over 250 employees, plus a QA team of 19, delivering video, internet and phone services to a wide customer base in the Charlotte region.•Restructured pricing contract toward cost reduction and improved standards. Costs reduced by 6% accompanied by an increase in work quality.•Aggressive performance management of vendor companies through required improvement or termination of contract. •Developed industry leading QA program, measuring field specifications and customer interaction, using an integrated database to quantify results. Performance metrics in the Charlotte Division driven to #1 nationwide.•Developed GUI invoicing system, integrating data tools for increased office efficiency and vendor accountability. Allowed headcount reduction of 75% and accountability previously not available.•Managed inventory replenishment process for vendors, reducing material costs and strengthening accounting controls.•Coordinated signal conversions of acquired territory, transitioning service from other providers to TWC. Provided seamless transition for residents, significant savings and minimal impact to daily operations.•Extracted data from Work Force Management solution (WFM) to assist with management reporting needs.

Managed field audit and theft-of-service efforts for the Charlotte Division, leading a team of techs to investigate and prosecute cable theft.•Led a team of techs to combat unauthorized connections, reducing rate from 10% to 4%.•Created prosecution program that was an industry leader, pushing over 300 cases through civil and criminal court with a 99% rate of success.•Served as an expert witness in a court of law.•Developed conversion program for unauthorized subscribers, reaching a 21% rate of success. This generated additional annual revenue of $6.2M.

Supervised a team of agents in call center and retail environments.•Established and managed remote payment center locations in the Charlotte area, the first for this division.•Transition of call center to 24 hour operation.•Led a team through billing system conversion to Convergys, successful data integration and UAT.

Ba, Political Science

Transfer Credits

Education record