Ryan Ferguson Email & Phone Number

Brossard, Qc, Ca

Montreal, Canada Area

Oversee all aspects of internal IT Operations and Software Development motivating a department of 30 IT professionals via 3 direct report managers. Actively involved in setting corporate strategy and HR programs. Provide leadership and vision for the IT department include strategic planning of information systemsEstablish the department strategy and vision to support and advance the company’s goals by integrating and aligning the business strategies with the underpinning technologiesEstablish departmental budget, forecasting expenditures and funding CapEx projects based on achieving business goals to ensure a cost effective organizationManaged Intellectual property and R&D Tax credits programCreate operational policies, procedures, standards, guidelines and best practicesOversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainmentEnsure project completion by coordinating resources and timetables within the IT sub-teams and business usersAssess new innovative technologies, management trends and philosophies; to enhance the security posture and business continuityTechnical Environment: Jira, Jira Service Desk, ProdPad, Realtimeboard, Office 365, Postgresql, MySQL, Python, Scala, Hadoop, Impala, Kafka, Tableau, Grafana, OpenNMS, Elastic Stack, Kubernetes, VMWare, Cisco Catalyst, Cisco Nexus, Fortinet

Montreal, Canada Area

Reporting to the Vice-President, RnD, this position was a ‘many hats’ role that combined various facets of Product Management, Project Management, technology leadership and technical sales support.Define and drive the product roadmap through collaboration with various departments including sales and operationsPlan development cycles and releasesIdentify and evaluate application platforms for enhanced product deliveryManage the application development teamProvide pre-sales technical support including solution design and client proposalsTechnical Environment: BugTracker, Postgresql, MySQL, MSSQL, Python, ASP.NET, OpenNMS, VMWare, Cisco Catalyst, SonicWALL

Montreal, Canada Area

Montreal, Canada Area

Responsible for all aspects of application development and service delivery reporting to the Vice-President of OperationsAnalyzed the existing code-base; highlighting areas of weakness and prioritized the order of repair, replacement or eliminationProvided training to internal and external clientsProvided pre-sales technical support including RFP analysis and responseProposed and advocated new business operating proceduresDeveloped and implemented policies and procedures for systems operation and developmentTechnical Environment: PHP, MySQL, Plesk

Montreal, Canada Area

Software EngineerMember of various application development teams focused on systems analysis and prototyping, reporting the Chief IT Architect. Key Achievement: Designed, built, and maintained a web-based notification and scheduling tool for the Network Change Management team, to notify internal and external clients of planned and emergency maintenance work that could affect their service.Technology Support ManagerMember of 3 person team managing all IT services for a 100 seat contact centre, including Windows networking and domain administration with group and roaming policies, desktop imaging, email admin, and phone system (ACD). Key Achievement: Core player in the implementation of the new contact center from design though operation including selection, installation and configuration of all servers and workstations; LAN topology; and provided application training.Network AdministratorInstallation and operation of audio conferencing bridges, testing and acceptance of local loop facilities, support of Nortel Option 81c PBX and Symposium ACD, equipment room maintenance including cabling and rack space management.

Developed diagrams for cutting and machining every part of a unit, optimized to maximize board yield.Worked with designers and craftsmen to develop new products.Main tool was AutoCAD.

Education record

Activities and Societies: Society for Automotive Engineers

Education record