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Driving change through innovationResults-driven technology leader with a knack for fostering collaboration and driving innovation. You will often find me at the white-board brain-storming, problem-solving, and/or planning, sometimes alone, but preferably with a group. I build bridges by developing common understanding and mobilize teams by promoting a clear vision and goals. Collaborating with other people, especially as a coach or manager, rewards my natural talent for bringing out the best in others. I enjoy a group effort toward a common goal, and I'm happy to do different jobs to contribute.Business Transformation: Completely reorganized the IT department to establish clear accountability between IT Operations and Application Development, and later a Service Desk to improve the delivery of IT services, better align with business initiatives and improving service availability and shortening development lead times. Platform Renewal: Led the re-architecture of the SaaS platform, twice These changes enabled IT to reduce lead times, streamline service delivery, increase availability and improve integration options.IT Leadership: Transformed the culture within the IT department, centered around the implementation of the emerging DevOps philosophy resulting improved individual and team performance; and further advancements in service reliability and quality.ITIL Practices: Developed and implemented ITIL practices, including the creation of a cross-departmental Change Advisory Board (CAB) to oversee ITIL-compliant change control procedures, resulting in improved service availability and streamlined change management.Cloud Transformation: To drive in-house SaaS platforms towards 99.99% availability, spear-headed further IT changes to adopt a “cloud native” philosophy mobilizing the department to adopt strategies for application transformation within Google Cloud.
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Product ManagerAppdirectBrossard, Qc, Ca
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Vice President TechnologyDatavalet Technologies Jan 2013 - Feb 2022Montreal, Canada AreaOversee all aspects of internal IT Operations and Software Development motivating a department of 30 IT professionals via 3 direct report managers. Actively involved in setting corporate strategy and HR programs. Provide leadership and vision for the IT department include strategic planning of information systemsEstablish the department strategy and vision to support and advance the company’s goals by integrating and aligning the business strategies with the underpinning technologiesEstablish departmental budget, forecasting expenditures and funding CapEx projects based on achieving business goals to ensure a cost effective organizationManaged Intellectual property and R&D Tax credits programCreate operational policies, procedures, standards, guidelines and best practicesOversee department meetings with staff leads and managers to ensure continuity of information systems support and goal attainmentEnsure project completion by coordinating resources and timetables within the IT sub-teams and business usersAssess new innovative technologies, management trends and philosophies; to enhance the security posture and business continuityTechnical Environment: Jira, Jira Service Desk, ProdPad, Realtimeboard, Office 365, Postgresql, MySQL, Python, Scala, Hadoop, Impala, Kafka, Tableau, Grafana, OpenNMS, Elastic Stack, Kubernetes, VMWare, Cisco Catalyst, Cisco Nexus, Fortinet -
Director Of TechnologyDatavalet Technologies Oct 2011 - Dec 2012Montreal, Canada AreaReporting to the Vice-President, RnD, this position was a ‘many hats’ role that combined various facets of Product Management, Project Management, technology leadership and technical sales support.Define and drive the product roadmap through collaboration with various departments including sales and operationsPlan development cycles and releasesIdentify and evaluate application platforms for enhanced product deliveryManage the application development teamProvide pre-sales technical support including solution design and client proposalsTechnical Environment: BugTracker, Postgresql, MySQL, MSSQL, Python, ASP.NET, OpenNMS, VMWare, Cisco Catalyst, SonicWALL
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Systems AnalystDatavalet Technologies Jul 2010 - Oct 2011Montreal, Canada Area
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Senior Programmer/AnalystAmp Robust Web Solutions Inc. Jan 2009 - Jan 2010Montreal, Canada AreaResponsible for all aspects of application development and service delivery reporting to the Vice-President of OperationsAnalyzed the existing code-base; highlighting areas of weakness and prioritized the order of repair, replacement or eliminationProvided training to internal and external clientsProvided pre-sales technical support including RFP analysis and responseProposed and advocated new business operating proceduresDeveloped and implemented policies and procedures for systems operation and developmentTechnical Environment: PHP, MySQL, Plesk
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Software EngineerGlobal Crossing Mar 1999 - Jan 2009Montreal, Canada AreaSoftware EngineerMember of various application development teams focused on systems analysis and prototyping, reporting the Chief IT Architect. Key Achievement: Designed, built, and maintained a web-based notification and scheduling tool for the Network Change Management team, to notify internal and external clients of planned and emergency maintenance work that could affect their service.Technology Support ManagerMember of 3 person team managing all IT services for a 100 seat contact centre, including Windows networking and domain administration with group and roaming policies, desktop imaging, email admin, and phone system (ACD). Key Achievement: Core player in the implementation of the new contact center from design though operation including selection, installation and configuration of all servers and workstations; LAN topology; and provided application training.Network AdministratorInstallation and operation of audio conferencing bridges, testing and acceptance of local loop facilities, support of Nortel Option 81c PBX and Symposium ACD, equipment room maintenance including cabling and rack space management. -
EngineerLeadra Design Sep 1996 - Dec 1998Developed diagrams for cutting and machining every part of a unit, optimized to maximize board yield.Worked with designers and craftsmen to develop new products.Main tool was AutoCAD.
Ryan Ferguson Skills
Ryan Ferguson Education Details
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Murdoch Mackay Collegiate Institute
Frequently Asked Questions about Ryan Ferguson
What company does Ryan Ferguson work for?
Ryan Ferguson works for Appdirect
What is Ryan Ferguson's role at the current company?
Ryan Ferguson's current role is Product Manager.
What is Ryan Ferguson's email address?
Ryan Ferguson's email address is mr****@****ail.com
What is Ryan Ferguson's direct phone number?
Ryan Ferguson's direct phone number is +151479*****
What schools did Ryan Ferguson attend?
Ryan Ferguson attended University Of Manitoba, Murdoch Mackay Collegiate Institute.
What are some of Ryan Ferguson's interests?
Ryan Ferguson has interest in Cooking, Economic Empowerment, Politics, Environment, Education, Hiking, Camping, Science And Technology, Human Rights.
What skills is Ryan Ferguson known for?
Ryan Ferguson has skills like Software Development, Product Management, Pre Sales, Cloud Computing, System Administration, Management, Integration, Solution Architecture, Virtualization, Requirements Analysis, Systems Analysis, Change Management.
Who are Ryan Ferguson's colleagues?
Ryan Ferguson's colleagues are Bob Wheeler, Paola Patiño, Ajaye Rollerson, Diane Bierman, Lisa L., Andi Weber, Edgar Cruz.
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1fee.org2 +140453XXXXX
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Ryan Ferguson
Breslau, On -
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Ryan Ferguson
Toronto, On
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