Randy Ferguson Email & Phone Number

Burlington, Ontario

Responsible for executing the 5 Success Factors by providing leadership and mentorship ensuring operational excellence, optimizing staff performance, ensuring customer satisfaction, maximizing sales through all business levers, and delivering bottom line performance. This is accomplished through excelling at delivery of Mark’s customer service expectations, maximizing sales, expense / cost management, store presentation, and protection of company assets.

Hamilton, Ontario

Responsible for the day to day operation of a the Graduate Student Association owned pub. • Established the restaurant business plan and month over month and yearly budgets; prepared financial, marketing, and sales projections, analyses, and estimates.• Met restaurant financial objectives by preparing strategic and annual forecasts and budgets; analyzing cost control variances and initiating corrective actions; • Established and monitored financial controls; including prime cost, labor, food and beverage controls• Developed and implemented strategies to increase average meal checks.• Attracts patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demands.• Controlled purchases and inventory while developing preferred supplier lists; reviewed and evaluated usage reports; analyzing variances while taking corrective actions. Continually ran an actual cost within 2.0% of theoretical cost. • Maintained patron satisfaction by monitoring, evaluating, and auditing food, beverage, and service offerings while initiating improvements and building relationships with preferred patrons.• Accomplished restaurant human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining management and service staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Maintained safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures; complying with health and legal regulations; maintaining security systems.• Accomplishes company goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Jordan Station

ATD Signs Niagara offers full service solution for your custom sign and graphics needs. From the concept and design phases, through the manufacturing process, and finally to installation, ATD Signs Niagara will provide you with the highest quality service all along the journey. We offer a wide variety of signs so that all of your signage needs can be taken care of with one phone call to ATD Signs Niagara! We believe that your success is our success, that our products can help distinguish you from your competitors, and take pride in the long lasting partnerships that are able to grow with our client base.Some of the products we provide that can help market and grow your organization include:- Graphic Design Services- Custom Signage & Graphics- Storefront Signage and Advertising- Fleet/ Vehicle Graphics and Wraps - Indoor/Outdoor Banners & Banner Stands- Trade Show Booths - Sports and Special Event Signage- Window Lettering- Metal Frames, Wooden A Frames, Lawn & Real Estate Signs - Custom Service Menu Boards- Decorative Office Privacy Graphics- Digitally Printed Posters Mounted & Laminated- Easy to Remove or Long Term Showroom Window Graphics- Customized Vehicle Trim Packages- Point of Purchase Signage

Burlington, Ontario

Burlington's only “Original 6 Hockey” sports bar. Oversee all daily operations in a 4,000 sf. space including forecasting, budgeting, sales, P&L, guest service, quality control, inventory, payroll and operating expenses, staffing and training, marketing, advertising, events, and promotions. Hired, trained, and continue to supervise a team of 13.• Took over a failing business with just $300K in annual revenue, completely redesigned the concept, and turned it into a highly successful restaurant that generates $1M+ per year.• Coordinated all aspects of the design, construction, and setup, and had the business open and fully functional within 7 days. Managed the entire project under budget.• Grew sales 15% in the 2nd year while maintaining all food, liquor, and labour costs within budget.

Prime Restaurants Of Canada

Supported the rollout and integration of Optimum software, a new inventory management system, for 100 restaurants across Canada under 3 banners (Eastside Mario’s, Prime Pubs, Casey’s). • Trained 60 kitchen managers across Canada to use the software to better manage inventory costs; this led to savings of $20K per year with all locations reducing inventory costs below budget.• Served on the menu development committee for all 3 concepts. Conducted nutritional and allergen analysis of every menu item.

Burlington, Ontario

Developed a “Hollywood Lounge” concept in a 3,300 sf. location with 2 partners. Hired, trained, and led a team of 10. Managed all daily operations and led this business to a projected $1.3M in first-year sales.

Oversaw daily operations in this 5,000 sf. restaurant including customer service, quality control, sales, P&L, inventory, marketing, promotions, staffing, and maintenance. Directed a team of 50 including 1 kitchen manager, 2 assistant kitchen managers, and 3 floor managers.• Instituted a system that reduced operating costs by 20% and labour costs 15% in the first 3 months. This business had no previous cost control system and initial expenses had spiralled out of control.• Consistently ranked in the top 5 in the GTA (50+ locations) for customer satisfaction. Increased the customer satisfaction rating by 10% in the first 3 months through training and coaching.• Drove this start-up to $2.5M in first-year sales, surpassing sales budgets every quarter. • Achieved a score of 90% or higher on every monthly internal audit.

Burlington, Ontario

Developed a live music venue to showcase unsigned bands, providing each artist with a recording of their performance as payment. Hired, trained, and led a team of 15 to operate a venue that held 350 patrons.• Hosted and recorded 1,500 bands in 12 months, and successfully reached $1M in first-year sales.• Developed several initiatives including an indie record label, a management group, a road touring management group, and a clothing label for band merchandise.• Managed a stage at Burlington’s Sound of Music Festival, the largest free music festival in Canada. Partnered with sponsors such as Y108, Gibson Guitars, Udrum Drums, and Jagermeister.

Burlington, Ontario

Conceived, launched, and managed a 10,000 sf. roadhouse-style restaurant and bar that catered to 400+ guests at a time. Developed the concept with 2 partners, successfully converting an empty furniture store into the busiest bar in Burlington. Oversaw daily operations including guest service, food quality, staffing, regulatory compliance, cost control, marketing, sanitation, and community engagement. Hired, trained, and led a top-performing team that grew to 90, including 2 floor managers and a kitchen manager.• Achieved phenomenal sales growth, doubling the annual volume each of the first 3 years. Improved from $1M the first year to $2.2M, $4M, and then $4.5M. Easily surpassed all sales budgets.• Maintained a consistently high rate of employee retention in an industry known for high turnover. Hired and trained numerous employees who stayed with the business for 5-10 years.• Developed, mentored, and promoted several staff members to leadership positions, including a few bussers who advanced all the way to manager.