Ferhat K. Email & Phone Number

Derby, England, United Kingdom

Sandiacre, England, United Kingdom

Nottingham City, England, United Kingdom

Internal ITIdentify and diagnose issues and problems.Categorize and record reported queries and provide solutions.Ensuring user queries or issues are captured, validated, and triaged for further processing.Escalating complex or unresolved incidentsinstalling and configuring computer hardware, software, systems, networks, printers and scannersinvestigating, diagnosing and solving computer software and hardware faultsSolving password problemsSupport problem identification.Advise users on appropriate course of action.Monitor issues from start to resolution.Escalate, if needed, unresolved problems to a higher level of support.Setting up accounts for staff, ensuring that they know how to log in

• Ensured that good quality records, Care Plans (CP’s), and individual programme plans(IPP) were completed, maintained, and reviewed as often as necessary in alignmentwith their needs and circumstances• Utilised computers on a regular basis by accessing and updating residents’information through care management systems• Delegated responsibility to other staff within their capabilities and ensured that thiswas completed to the standards of Ambient Support• Ensured that open channels of communication exist at all times between all gradesof staff, service users, families, visitors, GP’s, and all other visiting personnel• Attended team meetings on a regular basis to provide feedback on the progressof individual service users, and to undertake regular supervisions as required byAmbient Support policies• Developed a community confidence in and promoted a positive reputationand public image of the Scheme at all times and to assist in marketing it whereappropriate• Supported new staff by assisting in their training and, where directed, by mentoring• Ensured the efficient and effective running of designated houses.

Supported individuals to live the life they choose to within their community, to buildpositive relationships and to reach their full potential• Provided social and emotional support, either at home or in their local community• Supported service users with their personal care support including personal hygieneneeds if required• Provided general mentor support to service users, supporting and teaching life skillsas a part of our 24-hour care• Built and maintained relationships with friends and family• Performed household tasks including cooking, cleaning and laundry when necessary• Supported service users with shopping and assisted with budgeting• Joined service users in walks, meals and other activities that they may have wanted toexperience.

Computer Systems & Network Support, Cerco Certificate In Systems & Networking (Ccsn)

Activities and Societies: Attended Cerco IT Ltd’s intensive Computer Systems & Network Support course Practical experience.

Information Technology

Activities and Societies: • CompTIA FC0-U61 (IT Fundamentals) • CompTIA A+ 220-1001 • CompTIA A+ 220-1002 • CompTIA Network+ N10-007 •.

Teaching In Life Long Sector Ptlls, Level 3

Bachelor Of Education (B.Ed.) - Comparable With British Degree Standard, Physical Education Teaching And Coaching, Degree

High School Diploma, Accounting