Ferhat Tutak is a FT. Colleagues describe them as "Ferhat and I have been Service Specialists in the same department for several years. In some regard Ferhat stood out, and this stands for his whole personality and competence: He had the idea of a tool, that would systemize, quantify and prioritize service issues. He found a resource to co-develop it. And started to use it, plus convinced peers, supervisor, factory stakeholders to apply. High resistance had to be overcome, all had to leave their comfort zone. He stayed persistent, found supporters, and step by step it revolutionized all service processes, I think in the whole company. Metrics like Problem Resolution Cycle Time consequently have been developed, with tremendous gains in speed – contributing to higher customer satisfaction. I wish him great success in the roles he maintains or which will come." and "Ferhat is a person with strong networking skills, has a hands-on mentality and is very experienced on how to interact internationally. "