Director Of Operations
CurrentManaging Customer Service Operations (voice, chat, email) for a leading global sports brand.
Jul 2018 - Present
AeroLeads people directory · profile
Fermil Anonuevo Email & Phone Number
Director Of Operations | Managing Customer Service Operations @ Alta Resources
at
Alta Resources
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Director Of Operations | Managing Customer Service Operations @ Alta Resources
Location
Metro Manila, National Capital Region, Philippines
Company size
Who is Fermil Anonuevo? Overview
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Quick answer
Fermil Anonuevo is listed as Director Of Operations | Managing Customer Service Operations @ Alta Resources at Alta Resources, a with 1507 employees, based in Metro Manila, National Capital Region, Philippines. AeroLeads shows a matched LinkedIn profile for Fermil Anonuevo.
Fermil Anonuevo previously worked as Director Of Operations at Alta Resources and Global Operations Director at Qbe Insurance. Fermil Anonuevo holds Bachelor Of Science, Information Technology from Polytechnic University Of The Philippines.
Company email context
Email format at Alta Resources
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Alta Resources
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Profile bio
About Fermil Anonuevo
With a substantial track record at Alta Resources, my leadership in managing customer service operations spans multiple channels, including voice, chat, and email. Our team is dedicated to elevating the customer experience for a leading global sports brand, ensuring operational excellence and sustained growth.Prior to this, my role as Global Operations Director at QBE Insurance honed my expertise in supporting diverse lines of business, from underwriting to contact center management. This experience has been pivotal in enhancing my strategic insight and operational acumen, enabling me to drive performance and innovation in business process outsourcing across the industry.
Listed skills include Bpo, Call Center, Leadership, Contact Centers, and 17 others.
Current workplace
Fermil Anonuevo's current company
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Alta Resources
7 roles
Fermil Anonuevo work experience
A career timeline built from the work history available for this profile.
Global Operations Director
Qbe Insurance
Supported multiple LOBs such as Underwriting, Underwriting Support and Insurance Processing, Lenders and Mortgage, Workers’ Comp, Contact Centre for Direct Distribution channels for Home and Motor, Travel Insurance and Medical Underwriting, Credit Control and Subrogation.
Mar 2014 - Jun 2018
Assistant Vice President, Healthcare Operations
Exl Service
Jul 2011 - Mar 2014
Account General Manager
Jun 2007 - Jul 2011
Operations Manager
Convergys Corporation
Dec 2006 - Jun 2007
Senior Team Lead
Convergys Corporation
May 2006 - Dec 2006
Team Lead
Convergys Corporation
Nov 2004 - Apr 2006
Team & coworkers
Colleagues at Alta Resources
Other employees you can reach at altaresources.com. View company contacts for 1507 employees →
JT
Jermaine Terry
Colleague at Alta ResourcesBelize City, Belize
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TG
Teena Grenier
Colleague at Alta ResourcesNeenah, Wisconsin, United States
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AC
Angela Cervantes
Colleague at Alta ResourcesAngeles, Central Luzon, Philippines
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KH
Kelli Hildebrand
Colleague at Alta ResourcesGreenville, Wisconsin, United States
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DS
Dksa Swjkf
Colleague at Alta ResourcesGreater Valencia Metropolitan Area, Spain
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CG
Chanell Gonzalez
Colleague at Alta ResourcesLehigh Acres, Florida, United States
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EP
Eunice Plaza
Colleague at Alta ResourcesOrange County, California, United States
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GR
Gloria Renteria
Colleague at Alta ResourcesImmokalee, Florida, United States
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RM
Renee Meier
Colleague at Alta ResourcesChilton, Wisconsin, United States
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CA
Cherry Arenas
Colleague at Alta ResourcesAntipolo, Calabarzon, Philippines
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Jermaine Terry
Colleague at Alta ResourcesBelize City, Belize
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TG
Teena Grenier
Colleague at Alta ResourcesNeenah, Wisconsin, United States
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AC
Angela Cervantes
Colleague at Alta ResourcesAngeles, Central Luzon, Philippines
View →
KH
Kelli Hildebrand
Colleague at Alta ResourcesGreenville, Wisconsin, United States
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DS
Dksa Swjkf
Colleague at Alta ResourcesGreater Valencia Metropolitan Area, Spain
View →
CG
Chanell Gonzalez
Colleague at Alta ResourcesLehigh Acres, Florida, United States
View →
EP
Eunice Plaza
Colleague at Alta ResourcesOrange County, California, United States
View →
GR
Gloria Renteria
Colleague at Alta ResourcesImmokalee, Florida, United States
View →
RM
Renee Meier
Colleague at Alta ResourcesChilton, Wisconsin, United States
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CA
Cherry Arenas
Colleague at Alta ResourcesAntipolo, Calabarzon, Philippines
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1 education record
Fermil Anonuevo education
FAQ
Frequently asked questions about Fermil Anonuevo
Quick answers generated from the profile data available on this page.
What company does Fermil Anonuevo work for?
Fermil Anonuevo works for Alta Resources.
What is Fermil Anonuevo's role at Alta Resources?
Fermil Anonuevo is listed as Director Of Operations | Managing Customer Service Operations @ Alta Resources at Alta Resources.
Where is Fermil Anonuevo based?
Fermil Anonuevo is based in Metro Manila, National Capital Region, Philippines while working with Alta Resources.
What companies has Fermil Anonuevo worked for?
Fermil Anonuevo has worked for Alta Resources, Qbe Insurance, Exl Service, Telus International Philippines, and Convergys Corporation.
Who are Fermil Anonuevo's colleagues at Alta Resources?
Fermil Anonuevo's colleagues at Alta Resources include Jermaine Terry, Teena Grenier, Angela Cervantes, Kelli Hildebrand, and Dksa Swjkf.
How can I contact Fermil Anonuevo?
You can use AeroLeads to view verified contact signals for Fermil Anonuevo at Alta Resources, including work email, phone, and LinkedIn data when available.
What schools did Fermil Anonuevo attend?
Fermil Anonuevo holds Bachelor Of Science, Information Technology from Polytechnic University Of The Philippines.
What skills is Fermil Anonuevo known for?
Fermil Anonuevo is listed with skills including Bpo, Call Center, Leadership, Contact Centers, Call Centers, Team Building, Service Delivery, and Workforce Management.
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