Coaches store Jewelry associates to deliver outstanding customer service by providing a positive customer experience. Ensuring our company's WORTH behavior is always a staple in giving great customer service. Keeping up and updating their loyal customer listing weekly for call backs on Fine Jewelry events.February 2020 - Captured first place in the District's Valentine event by 20+ percent over plan before Corvid 19 pandemic hit.March 2020- Furlough due intro Covid - August -Nov2020-Styore closes. Currently unemployed.W=WelcomeO= Offer assistanceR= RespectT= Thank your customer for shopping at JCPenneyH= Help customer get their Values Worth

Coaches over thirty two store Cashier associates to deliver outstanding customer service by providing a positive customer experience. Ensuring our company's WORTH behavior is always a staple in giving great customer service. Engaging with our customers to ensure a great customer experience in our store. Accomplishments: Had a positive result in Credits apps taken for 21 months in a row.W=WelcomeO= Offer assistanceR= RespectT= Thank your customer for shopping at JCPenneyH= Help customer get their Values Worth

Priorities:• Customer Service,• Sales – Meet Sales and Profit goals. • Coaching • Merchandise Flow & Placement • Merchandise SET – Plan and execute the upcoming design and set for new merchandise. Your particular store and you adjust on the fly. Must have high visual standards and expect the same from the team!

Priorities:• Customer Service,• Sales – Meet Sales and Profit goals. • Coaching • Merchandise Flow & Placement • Merchandise SET – Plan and execute the upcoming design and set for new merchandise. Your particular store and you adjust on the fly. Must have high visual standards and expect the same from the team!Skill and Characteristics:• Results: Solve problems and make smart decisions that drive sales,• Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes Intensity: • Proactively find ways to improve the customer experience; show the confidence and courage to do what’s right; take action with energy and urgency• Coaching - Coaches others and provides meaningful insights,

Liaison between an assigned Merchandise Division, it’s Buyers, Assistant Buyers and the Pricing and Signing Data input Associates. Ensuring all Merchandise pricing is collected, processed and loaded into the Company’s pricing system. Responsible in ensuring company pricing standards are upheld, making all signs for a division to be utilized in 1100 stores.

Visual Lead Associate for the Women’s Division in July 2013-April 2014 and Visual Lead for the Home Division in April 2014-December 2014 : Responsible for interpreting the company’s set sell and vision guide for executing the Corporate Merchandise Visual Objectives and Strategies for each monthly set.Coached and trained my department sales associates and department supervisors in basic fundamental visual merchandising, such as “How To” merchandise, size, colorize and maintain rack, wall and/or table integrity. I helped my fellow divisional visual leads by using my knowledge, talents and training skills to help enhance their own skills and creativity within their own area of responsibility.

•VISUAL MERCHANDISE MANAGER 1996-9/30/2012 (Reduction in workforce)JCPenney Co, Inc. (Corporate Headquarters): Plano, TXChampioned within my AOR the corporate-level design/development of visual merchandising programs/standards to showcase premier/seasonal-trend items, lure customers into the store, encourage traffic flow, create dynamic shopping environments, and drive sales. Performed pre-planning/analysis of visual merchandising statements and managed 3D visual cuing/signing elements of new store openings. Ø Directed and Developed Visual Standards/Guidelines in line with corporate directives/promotional events while identifying/mitigating risks.Ø Created Enticing Visual Presentations/Cuing Elements that peaked shopper interest, while maintaining and maximizing limited floor space to encourage repeat clients, and capitalize on sales opportunities.Ø Set Visual Standards, Developed Promotional Plans,and Implemented Visual Programs throughout 1100 Doors after testing designs/visual elements through Photoshop, Illustrator, and Virtual Retailing (Floor Renderings).Communicated visual merchandise standards/strike points through Store openings, District meetings, Visual Walk-Throughs, and Direct Broadcasts, while promoting synergy across units and maintaining compliance with organizational/merchandise standards.Ø Consulted with Merchants to Architect Visual Element Packages for various sized doors.Ø Partnered with the Sales and Executive Team: Divisional Executive General Managers, Divisional Merchandise Directors, Marketing Managers, and VP/Director of Visual Merchandise to define sales trends/opportunities, create project scopes, forecast costs of the visual merchandising programs, analyze visual merchandising programs,and make adjustments to consistently grow profits.Ø Trained/Coached/Developed a Cohesive, Cross-Functional Team of Visual Merchandisers/Support Personnel dedicated to the strategic merchandise placement/presentation across the sales floor.

JCPenney Co.: Inc.: Dallas, TX DistrictCreated and implemented visual merchandising standards/business plans across numerous stores in line with JCP standards/directives to capture attention, convert passive shoppers to buying customers, and ultimately drive sales;Recognized for Superior Performance with a Series of Promotions with Increased Responsibilities (from SalesAssociate to Merchandise Manager).Ø Awarded: Top District Visual Manager 5X and received District Visual Merchandising Contest plaques.Ø Cultured the Knowledge and Growth of Visual Merchandising Specialists/Managers by delivering quality training on mannequin dressing, signage, accent lighting, and fixture presentations across stores to standardize presentations and further brand the image of the organization. Promoted Four Visual Merchandising Specialists toStore Visual Merchandise Managers.Ø Supervised a Diverse Staff: communicated visual themes/issues, provided consistent feedback, oversaw dailyactivities, conducted store walkthroughs, and facilitated employee meetings to disseminate organizationalguidelines/visual merchandising trends/best practices.Ø Coordinated the Inventory and Safe Storage of Merchandising Materials/Supplies.Ø Maximized the Floor Space to Yield High Sales Return by “finding floor space” to silently sell merchandise and planning/directing store merchants to implement floor plans, plan-o-grams, and merchandise adjacencies.Ø Regenerated “Buzz” and Excitement about the Organization by planning/coordinating special events/in-store promotions: logistics, scheduling, and visual merchandising..

Manage a sales team within a mid-sized store. Local purchasing of women's, men's, children' family shoes and accessories for that location.

Manage as a Merchandise Manager trainee a sales team within a Big Box store. Local purchasing for Family Shoes

Store Visual Merchandise Associate - Big Box Store

Large Box Store