Michael Fernald Email & Phone Number

Quincy, Ma, Us

Boston, Ma, Us

Identity and Access Management (IAM) Engineering personnel configure and deploy IAM technologies for Boston University. Work to develop, implement, enhance, integrate, and maintain IAM tools and technologies; and work with project teams to ensure that solutions are compliant with university policies and standards.

Boston, Ma, Us

■ Serve as a liaison between the BU community and IS&T, leveraging technical expertise to assess business needs and advocate for and implement technology solutions. ■ Participate in multiple service, platform or project teams as a subject matter expert or technical lead.■ Act as an application administrator or backup for a service.■ Operate, maintain, troubleshoot and provide advanced level support for a wide variety of areas including: client/desktop systems administration, mobile devices, specialized database management, client-server solutions, project planning and implementation, web-based solutions as well as ongoing needs for supported organizations at the software and hardware level on the Charles River Campus.■ Focus is on consistently providing best in class support through collaboration with our faculty, staff, and researchers to update and improve business processes using IT solutions.

Quincy, Massachusetts, Us

■ Troubleshoot connectivity issues with inventory and ordering systems■ Perform content updates updates to the company website■ Perform upgrades of key systems and maintain POS systems and perform maintenance and troubleshooting through remote desktop connections.■ Build and upgrade new PCs across both store fronts and corporate office■ Facilitate and direct e-commerce solutions for the company.

Quincy, Massachusetts, Us

■ Assist customers in finding products.■ Advise customers on the benefits of organic produce.■ Perform returns for customers.

Greensboro, Nc, Us

Through the course of the internship, I will be working directly with Chuck Curry (Director ofIT&S) and Mark Harris (Associate Director of IT&S) to clean up and redesign, the currentIdentity Management practices and procedures in use. Working directly with Chuck and Mark,my responsibilities will include identifying all current systems and applications within theIdentity Management system, communicating with other colleges on their current identitymanagement practices and formulating a solution to current problems within the identitymanagement for implementation.

Greensboro, Nc, Us

■ Provide technical support by applying known solutions to problems, or by conducting research into theresolution■ Arrange media setups for faculty/staff locations■ Provide assistance to Conference and Events with technical setups for college events■ Support all college owned media, hardware and supported software■ Instruct and Support Level I Support Technicians on exceptional customer service, quality problemresolution, ticket incident management, and media services management

Greensboro, Nc, Us

■ Answer phone calls at the help desk; assist walk in customers with a variety of IT related questions■ Provide timely setups for academic and staff media events■ Respond to any on campus network connectivity issues in 15 buildings; diagnose and resolve virus, spyware, and malware issues

■ Ran and connected low voltage Cat5 and Cat6 wires.■ Assisted with moving tools and supplies onto and off of the worksite.

Bachelor'S Degree, Computer Technology Information Systems, Experience Design

Certificate Of Occupational Proficiency In Information Technology Services And Networking, Information Technology