Fernanda Augusta Da Silva Email & Phone Number

São Paulo, Brazil

São Paulo, Brazil

São Paulo, São Paulo, Brazil

-Conducted manual testing by analyzing over 10 thousand data sampling tasks using TCS and Lighthouse, ensuring the platform's safety for every user.-Prepared and executed test cases, utilizing a test case management tool to guarantee thorough coverage and adherence to quality standards.-Prioritized defects based on severity and collaborated with the development team for efficient closure, demonstrating a keen understanding of the defect lifecycle.-Presented insights in more than 50… Show more -Conducted manual testing by analyzing over 10 thousand data sampling tasks using TCS and Lighthouse, ensuring the platform's safety for every user.-Prepared and executed test cases, utilizing a test case management tool to guarantee thorough coverage and adherence to quality standards.-Prioritized defects based on severity and collaborated with the development team for efficient closure, demonstrating a keen understanding of the defect lifecycle.-Presented insights in more than 50 weekly meetings, fostering seamless cross-departmental cooperation and ensuring effective team communication.-Audited and reviewed the daily content moderation workflow, employing agile methodology to calibrate safety procedures and enhance the QA process.-Developed monthly quality inspection standards, contributing to an enterprise-level implementation that consistently improved platform policies and community guidelines.-Established and managed more than 15 cross-functional projects, enhancing the platform's features and usability by 65% and showcasing learning agility and a team-player mindset. Show less

São Paulo, São Paulo, Brazil

-Translated English and Portuguese content with a 97% client approval rate.-Executed Quality Assurance proceedings in diverse documents, resulting in an 82% correction rate.-Provided linguistic advising in dubbing sessions, ensuring effective grammar and localization for over 300 videos.-Coordinated post-editing projects using platforms like Trados, MemoQ, and Smartling, achieving an 80% approval rate.

São Paulo, São Paulo, Brazil

-Taught over 100 English classes, consolidating a 96% approval rate in all courses.-Conducted language evaluation and enrolment of more than 200 students, accelerating the school’s metrics by 30%.-Coordinated daily customer service activities, promptly increasing customer satisfaction by 35%.-Oversaw English certificate exam events monthly, guaranteeing security standards and accelerating operations by 27%.

São Paulo, São Paulo, Brazil

-Delivered exceptional customer service to every customer by leveraging extensive knowledge of airline products and services and creating welcoming, positive experiences.-Promptly assisted a large volume of passengers every day at the ticket counter and gate areas by issuing tickets, performing check-in and baggage procedures, and assigning seats, with a positive attitude and focus on customer satisfaction.-Informed clients of essential travel information, such as travel times… Show more -Delivered exceptional customer service to every customer by leveraging extensive knowledge of airline products and services and creating welcoming, positive experiences.-Promptly assisted a large volume of passengers every day at the ticket counter and gate areas by issuing tickets, performing check-in and baggage procedures, and assigning seats, with a positive attitude and focus on customer satisfaction.-Informed clients of essential travel information, such as travel times, transportation connections, medical services, and visa requirements to facilitate quality service.-Responded to customer requests, offering excellent support and tailored recommendations to address needs while using various applications to provide the best travel experience for every passenger.-Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns through different areas of the airport.-Answered customer telephone calls promptly to avoid on-hold wait times and ensure fast and efficient operations. Show less

Certificate In Business Essentials Co-Op, Business Administration And Management, General

Business programme covering the fundamentals of business communication, financial resources, organizations and marketing.

Bachelor'S Degree, Language Interpretation And Translation