AeroLeads people directory · profile
Fernanda Barbieri Email & Phone Number
Services Manager
at
Dover Fueling Solutions
1 work email found
@wayne.com
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Services Manager
Location
Rio De Janeiro, Brazil
Company size
Who is Fernanda Barbieri? Overview
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Quick answer
Fernanda Barbieri is listed as Services Manager at Dover Fueling Solutions, a with 2461 employees, based in Rio De Janeiro, Brazil. AeroLeads shows a work email signal at wayne.com and a matched LinkedIn profile for Fernanda Barbieri.
Fernanda Barbieri previously worked as Services Supervisor (Aftermarket) at Dover Fueling Solutions and Service Contracts Supervisor at Wayne Fueling Systems. Fernanda Barbieri holds Pós-Graduação Lato Sensu - Especialização, Transformação Digital E Inovação from Centro Universitário Celso Lisboa.
Company email context
Email format at Dover Fueling Solutions
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{first}.{last}@wayne.com
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Profile bio
About Fernanda Barbieri
I am an After-sales Services Supervisor, with more than 20 years of experience in Aftermarket and Customer Service in a multinational company, leader in its segment, capable of managing people with a focus on results and customer centricity, and I have deep knowledge in Team Management, Contracts, Technical Support and Customer Relationship.I work as a Leader of the after-sales service teams, and I have analytical, effective communication and problem-solving skills, and this allows me to lead and develop the teams to reverse customer dissatisfactions and complaints, raising their level of satisfaction and building their loyalty, in addition to the consistent delivery of results.Active participation as a focal point in global projects to improve the customer experience, with cross-functional teams, such as implementation of phone call management software. Conducting a hybrid service implementation project using Chatbot and human assistance, reducing response times in the service, and saving the team's time for more analytical tasks. Bachelor's degree in Business Administration, Post-graduation (in course) in Digital Transformation and Innovation, Advanced English, Intermediate Spanish, Basic French. Knowledge in Oracle, Jira, and SaaS contact center systems.
Listed skills include Desenvolvimento Empresarial and Microsoft Excel.
Current workplace
Fernanda Barbieri's current company
Company context helps verify the profile and gives searchers a useful next step.
Dover Fueling Solutions
5 roles
Fernanda Barbieri work experience
A career timeline built from the work history available for this profile.
Services Supervisor (Aftermarket)
Current- Supervision of the Technical Support team responsible for the domestic market and South America, ensuring the support of the products sold by the company;- Supervision of Maintenance Services Contracts throughout Brazil, ensuring compliance with scope and contracted SLAs;- Management of after-sales service channels;- Performance and Leadership in Continuous Improvement and Customer Experience Improvement Projects, such as Chatbot, implementation of maintenance call management software, and implementation of Contact Center software; - Team leadership focused on results, service SLAs, KPIs, and support and maintenance ticket management (~3000 tickets/month); - Communication for interface between customers and Quality, Engineering, EHS and Operations teams about product performance and customer service; - Management of revenues and costs of Service Contracts; - Authorized Services Organizations management (43 services suppliers)- Presentation of performance indicators to customers and senior leadership, as well as conduction of action plans.
Jan 2020 - Present
Service Contracts Supervisor
- Management of the customer service team of Contracts, aiming to achieve service and performance goals, with demand of 3000 monthly tickets (corrective and preventive maintenance); - Management of revenues, costs and profitability of Service Contracts; - Preparation and Presentation of Indicators for clients and senior leadership; - Training of the authorized network in the scopes of the contracts; - Authorized Services Organizations accreditation;-Documentation controls to comply with contracts;- Management of validity of drafts and readjustments;
May 2008 - Jan 2020
Contracts Administrator
- Administration of contract billing schedules; - Control of contract costs; - Ensure compliance with service scopes agreed with clients; - Service performance indicators; - Controls contractual drafts with authorized services and customers.
May 2005 - May 2008
Sales Assistant
- Quotations and order bookings for parts and services; - Parts Sales Campaigns - Contacts for prospecting
Jan 2003 - May 2005
Team & coworkers
Colleagues at Dover Fueling Solutions
Other employees you can reach at doverfuelingsolutions.com. View company contacts for 2461 employees →
LR
Lauren Robinson
Colleague at Dover Fueling SolutionsAshton-In-Makerfield, England, United Kingdom
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VT
Vellavedu Team
Colleague at Dover Fueling SolutionsTiruvallur, Tamil Nadu, India
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CF
Chaz Fliss
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
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CK
Craig King
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
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PB
Paul Busch
Colleague at Dover Fueling SolutionsTulsa Metropolitan Area, United States
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JS
John Sandeman
Colleague at Dover Fueling SolutionsDundee, Scotland, United Kingdom
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DA
Dominick Abbott
Colleague at Dover Fueling SolutionsRound Rock, Texas, United States
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MO
Mats Ohlsson
Colleague at Dover Fueling SolutionsStockholm, Stockholm County, Sweden
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MD
Milind Dere
Colleague at Dover Fueling SolutionsMumbai, Maharashtra, India
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MS
Mason Smith
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
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Lauren Robinson
Colleague at Dover Fueling SolutionsAshton-In-Makerfield, England, United Kingdom
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VT
Vellavedu Team
Colleague at Dover Fueling SolutionsTiruvallur, Tamil Nadu, India
View →
CF
Chaz Fliss
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
View →
CK
Craig King
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
View →
PB
Paul Busch
Colleague at Dover Fueling SolutionsTulsa Metropolitan Area, United States
View →
JS
John Sandeman
Colleague at Dover Fueling SolutionsDundee, Scotland, United Kingdom
View →
DA
Dominick Abbott
Colleague at Dover Fueling SolutionsRound Rock, Texas, United States
View →
MO
Mats Ohlsson
Colleague at Dover Fueling SolutionsStockholm, Stockholm County, Sweden
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MD
Milind Dere
Colleague at Dover Fueling SolutionsMumbai, Maharashtra, India
View →
MS
Mason Smith
Colleague at Dover Fueling SolutionsAustin, Texas Metropolitan Area, United States
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2 education records
Fernanda Barbieri education
Pós-Graduação Lato Sensu - Especialização, Transformação Digital E Inovação
Bacharel Em, Administração De Empresas
Ufrrj
FAQ
Frequently asked questions about Fernanda Barbieri
Quick answers generated from the profile data available on this page.
What company does Fernanda Barbieri work for?
Fernanda Barbieri works for Dover Fueling Solutions.
What is Fernanda Barbieri's role at Dover Fueling Solutions?
Fernanda Barbieri is listed as Services Manager at Dover Fueling Solutions.
What is Fernanda Barbieri's email address?
AeroLeads has found 1 work email signal at @wayne.com for Fernanda Barbieri at Dover Fueling Solutions.
Where is Fernanda Barbieri based?
Fernanda Barbieri is based in Rio De Janeiro, Brazil while working with Dover Fueling Solutions.
What companies has Fernanda Barbieri worked for?
Fernanda Barbieri has worked for Dover Fueling Solutions and Wayne Fueling Systems.
Who are Fernanda Barbieri's colleagues at Dover Fueling Solutions?
Fernanda Barbieri's colleagues at Dover Fueling Solutions include Lauren Robinson, Vellavedu Team, Chaz Fliss, Craig King, and Paul Busch.
How can I contact Fernanda Barbieri?
You can use AeroLeads to view verified contact signals for Fernanda Barbieri at Dover Fueling Solutions, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Barbieri attend?
Fernanda Barbieri holds Pós-Graduação Lato Sensu - Especialização, Transformação Digital E Inovação from Centro Universitário Celso Lisboa.
What skills is Fernanda Barbieri known for?
Fernanda Barbieri is listed with skills including Desenvolvimento Empresarial and Microsoft Excel.
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