1. Maintained food costs, sanitation standards, product purchasing and service operations to achieve outstanding consistency and quality.2. Participated in safe food handling practices and Use hygienic practices for food safety which I have both certificates.3. Created additional revenue-generating programs by monitoring and adjusting menu and operation of a C-Store to meet residents' needs.4. Conducted training sessions to increase overall productivity and prepared team members for upward mobility.5. Managed inventory levels, receiving, purchasing, waste control, and equipment maintenance and repair.6. Organised and directed worker training programs, resolve personnel problems, hired new staff, prepared roster and evaluate employee performance in dining and lodging facilities.7. Monitored performance and conducted 1 on 1 meetings and performance reviews.8. Optimised profits by controlling food, beverage, and labor costs on a daily basis.9. Built relationships with customers and the community to promote long term business growth through a strong regular customer base.10. Monitored budgets and payroll records through QuickBooks, and review financial transactions to ensure that expenditures are authorised and budgeted.11. Owner was only a long distance investor, I made sure the business increased sales from 30k in the first year to 260k in the last financial year.

Responsible to assist with the running of the Café, including both kitchen and for all Front of House Duties.This included assisting the employer/manager with planning menus, assisting in the management of preparation and cooking, all foods and beverages to adhere to agreed prices/budgets and maintain applicable quality standards and records whilst maintaining delegated responsibility for ordering and obtaining supplies, quality control and management of team members, subject to the guidance of the employer/manager. Assisted the employer/manager with ensuring compliance with sanitation, hygiene, health and safety legislation, organisational and quality requirements and working policies and procedures.In addition, while the manager/employer was on site, I carried on with Barista duties, greeting customers, operating till, making beverages and ensuring the place was kept clean, commitment to customer satisfaction and service excellence.

• Anticipated customer and store needs by constantly evaluating and assessing the environment for cues.• With great memory skills, I knew customers orders making them feel local, knowing their drink of preference and names.• Maintained a safe, clean, and professional workspace and appearance at all times.• Took customers’ orders, prepared beverages, served food items, cleaned tables, and restocked bar for maximum efficiency.• Assisted customers with any concerns which may have arisen, from coffee mistakes to dietary restrictions.• Presented drinks with latte art.• Cleaned at the end of the day the coffee machine, where I took pride in doing, making sure all the steamer wands, group head, porta filters and everything else where in a perfect cleaning state before starting the next shift.• Great team player, where we achieved making the work place as a fun place to be at, without making it less professional.Key Achievements• Achieved 100% on-time attendance record during entire employment span.• Had 99% positive rate from customers whom some became friends until today.

Taking orders, prepation of coffees and other beverages, cashier, operating POS, dealing with customers.

Taking orders, prepation of coffees and other beverages, cashier, operating POS, dealing with customers.