Fernanda Cerqueira Fcmi Cmgr Email & Phone Number

London, United Kingdom

London, United Kingdom

Diverse role overseeing both the London and Ireland offices:• Achieved GDPR compliance within four months and meeting the legal timeframe • Implemented project progress status report so as to ensure progress is reported to customer and CEO in a timely manner.• Implemented inventory controls and standardised ordering procedures which resulted in decreased expenditure by 15% in both offices.• Implemented HR policies and procedures handbook for the Group to ensure all employment HR… Show more Diverse role overseeing both the London and Ireland offices:• Achieved GDPR compliance within four months and meeting the legal timeframe • Implemented project progress status report so as to ensure progress is reported to customer and CEO in a timely manner.• Implemented inventory controls and standardised ordering procedures which resulted in decreased expenditure by 15% in both offices.• Implemented HR policies and procedures handbook for the Group to ensure all employment HR policies are in line with current laws and regulations• Cultivated the team’s performance whilst supporting their growth and development in terms of interpersonal and technical ability• Reviewed existing operational processes and implemented procedures to ensure business and client needs are being met• Directing the events team and overseeing all operations from development, production, right up to delivery within the budget for events globally Show less

London, United Kingdom

Acting Head of Operations - Retail Banking Academy, part of the Lafferty Group• Overall responsibility for the management of global operations working across 100+ countries - delivering an excellent end to end customer experience. • P&L responsibility • Project management and implementation of major projects, CRM system (Salesforce Database including integration of third party suppliers Pearson, Moodle and Scribe).• Successfully project managed the curriculum for the three… Show more Acting Head of Operations - Retail Banking Academy, part of the Lafferty Group• Overall responsibility for the management of global operations working across 100+ countries - delivering an excellent end to end customer experience. • P&L responsibility • Project management and implementation of major projects, CRM system (Salesforce Database including integration of third party suppliers Pearson, Moodle and Scribe).• Successfully project managed the curriculum for the three levels of certification alongside with improving the e-learning platform Show less

London, United Kingdom

Managing and developing teams of Resources/Logistics, Apprentices & Trainer Assessors across multi-site locations. Overseeing the operational coordination of Trainers work allocation & resources distribution across London and East of England.Currently managing 7 Resource/Logistics Coordinators and overseeing more than 100 Trainee Trainers and Apprentices. Responsible for all 67 training venues. Successfully project managed all the new venues’ projects in London Region including team… Show more Managing and developing teams of Resources/Logistics, Apprentices & Trainer Assessors across multi-site locations. Overseeing the operational coordination of Trainers work allocation & resources distribution across London and East of England.Currently managing 7 Resource/Logistics Coordinators and overseeing more than 100 Trainee Trainers and Apprentices. Responsible for all 67 training venues. Successfully project managed all the new venues’ projects in London Region including team support and stakeholders / contractors engagement Lead continuous professional development activities, ensuring training activities and materials meet organizational and statutory policies, quality management and H&S. Being the forefront of continuous improvement initiatives; systems which we use to evaluate and review courses, trainers and resources availability and opportunities to maximize income.Key achievements:• Implemented a centralized resources strategy for the East of England achieving the 3-month deadline, following the successful resources centralization across London, reducing costs and streamlining processes.• Increased sales by 100% across all venues over a 3-month period through analyzing product turn over and promoting best sellers and revamping visual displays to increase customer awareness• Exceeded revenue by 10% year by year by analyzing courses purchasing trends of customers by individual location and scheduling courses to maximize income• Elected employee of the year 2014 – Lindsey Harding Award - by colleagues, peers and management team based on performance and outstanding achievements• Retained 100% course resources compliance by designing and implementing a bespoke delivery strategy to meet business objectives, during 2012 Olympic Games, by improving the resources distribution across all venues in London• Planned and project managed all aspects of the office / warehouse move from conception to completion without any disruption to business as usual Show less

London, United Kingdom

Provided high level support to the Regional Training Manager, ensuring all courses were efficiently resourced across all venues in London and the team and all stakeholders involvedKey achievements:• Reduced loss of equipment by 25% through developing a new allocation/tag system for all the equipment used in and outside the premises• Instigated a new packing system which efficiently managed deadlines and ensured each course took place with the correct equipment• Identified… Show more Provided high level support to the Regional Training Manager, ensuring all courses were efficiently resourced across all venues in London and the team and all stakeholders involvedKey achievements:• Reduced loss of equipment by 25% through developing a new allocation/tag system for all the equipment used in and outside the premises• Instigated a new packing system which efficiently managed deadlines and ensured each course took place with the correct equipment• Identified the need to catalogue all the equipment and improved document control ensuring compliance with internal and external ISO 9001 audit Show less

London, United Kingdom

• Successfully reduced waiting list times from 12 to less than 6 months for all patients within a 6 month period by thorough analyse of resources, challenging the status quo and championing shared equipment • Prepared and presented activity reports to the relevant teams• Developed a system with other departments to make use of spare beds to reduce the waiting time for a surgery• Introduced face to face customer service and dealt with all the queries and complaints from patients on… Show more • Successfully reduced waiting list times from 12 to less than 6 months for all patients within a 6 month period by thorough analyse of resources, challenging the status quo and championing shared equipment • Prepared and presented activity reports to the relevant teams• Developed a system with other departments to make use of spare beds to reduce the waiting time for a surgery• Introduced face to face customer service and dealt with all the queries and complaints from patients on the waiting list Show less

Epa, Senior Leaders, Level 7, Distinction

Master Of Business Administration - Mba, Senior Leadership, Distinction

Management, Accounting And Business/Management

Degree in Management, emphasis on Finance

It Management