- Team leader- I was responsible for creating new strategic directives and reviewing processes to ensure that Casai's CX team executes effective and efficient attention to our guests. - I coached the team to improve their performance and their communication with other areas. - I was responsible for updating the CX intranet information with the most effective step by step per process, and files that contained relevant information for our day-to-day operation.

I was focused on the guest experience through the efficient management of tickets, phone calls, email requests, and face-to-face interactions with a 360º client approach. I gave punctual follow-up to the requests, questions, or concerns that arose during their stay and communicated and coordinated with the stakeholders to solve their requisitions. I provided support to the user so they could take full advantage of the potential of the product we offer. I generated incident reports, either during or after the guest's stay, and coordinated with the OPS teams to resolve them. In order to improve the product and as a result the customer's experience, I gave voice to the guests by sharing their feedback on their needs and desires with the corresponding teams.

My main functions were in the areas of prospecting and contact, logistics and operation of events, as well as administrative activities.- I was responsible of expanding the network of companies seeking to create synergies with Grupo Salinas. I was in charge of prospecting high-profile Mexican businessmen to join the Advisory Board. - In the logistics and operation of events, I searched for the best venues in the different states of the country. I was in charge of managing the budget for the administrative expenses of each meeting and supervising the service and personnel of the event. - The administrative activities I was in charge of, included the preparation of the agenda (minute by minute) and the work folders for each of the meetings, and also the analysis of the post events survey and the presentation of the results.

I was a customer service agent, received calls to check availability at hotels and resorts, provided support in the search for different options of vacation venues and was in charge of booking cruises and hotels. I facilitated the resolution of conflicts in order to favor the client's permanence in the vacation program. I also sold travel insurances to the clients.

My main functions were to generate upgrades for the Vacation Club members and the expansion of the client portfolio through the acquisition of referrals.