Fernanda Florencio Dias

Fernanda Florencio Dias Email and Phone Number

Technical Support Engineer II @ Docusign
State of São Paulo, Brazil
Fernanda Florencio Dias's Location
São Paulo, São Paulo, Brazil, Brazil
About Fernanda Florencio Dias

Welcome to my profile!I am a Technical Support Engineer with experience in bilingual customer service. I hold national and international English certifications (IELTS - B2) and am continuously enhancing my skills in the technical support field.

Fernanda Florencio Dias's Current Company Details
Docusign

Docusign

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Technical Support Engineer II
State of São Paulo, Brazil
Website:
docusign.com
Employees:
8214
Fernanda Florencio Dias Work Experience Details
  • Docusign
    Technical Support Engineer Ii
    Docusign
    State Of São Paulo, Brazil
    View
  • Docusign
    Technical Support Engineer ||
    Docusign Apr 2024 - Present
    São Paulo, Brasil
    - CRM and Customer Service- Strong KPIs and SLA for Case Resolution- Crisis and Incident Management (P1)- Salesforce/Azure/Jira/KazMon- SSO (Single Sign-On)- SAP
    View
  • Plusoft
    Junior Support Analyst
    Plusoft May 2022 - Apr 2024
    Sao Paulo, Brazil
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  • Plusoft
    Support Analyst - Intership
    Plusoft May 2020 - May 2022
    Sao Paulo, Brazil
    - MySQL/SQLServer/MongoDB/Oracle;- SOAP and REST API (Boomerang, Postman, Swagger);- Servers and remote access;- Resolution of L2 level tickets within the stipulated SLA time;- Handling of internal and external tickets;- Monitoring and maintenance of internal programs;- Scripts using PowerShell, CMD, execution of IIS, Task Manager, and Services;
    View
  • Plugar Tech Group
    Technical Support
    Plugar Tech Group Nov 2019 - Mar 2020
    Sao Paulo, Brazil
    - Handling ticket resolution in help desk format;- Support in Microsoft Office suite, Windows, system configuration;- Maintenance and formatting of computers, BIOS;- Support for brazilian government programs (Esocial, Domínio, etc).
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Fernanda Florencio Dias Education Details

Frequently Asked Questions about Fernanda Florencio Dias

What company does Fernanda Florencio Dias work for?

Fernanda Florencio Dias works for Docusign

What is Fernanda Florencio Dias's role at the current company?

Fernanda Florencio Dias's current role is Technical Support Engineer II.

What schools did Fernanda Florencio Dias attend?

Fernanda Florencio Dias attended Anhembi Morumbi University.

Who are Fernanda Florencio Dias's colleagues?

Fernanda Florencio Dias's colleagues are Richie Tutill, Jessica Fornari, Eben Brantley, Yoko Hiji, Eric Brittain, Jee Seon P., Michael Cornacchia.

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