With over 12 years of experience in customer service and logistics, I am a Q grader with expertise in providing quality products and services to clients and vendors. I currently work as a Bilingual Customer Service Representative at 211 San Diego, a nonprofit organization that connects people with community, health, and disaster services.In this role, I communicate with callers in English and Spanish, assess their needs, and refer them to appropriate resources and programs. I also enter and update information in the CRM system, follow up with callers and service providers, and handle any complaints or issues that arise. Previously, I worked as a Logistics Coordinator for InterAmerican Coffee, where I managed international and domestic shipments, maintained certification registries, generated delivery orders and invoices, and resolved discrepancies. I am passionate about building long-lasting relationships and trust with customers and partners, and ensuring their satisfaction and well-being.