Ejecutiva De Social Listening
Current
Jun 2024 - Present
AeroLeads people directory · profile
Fernanda Gil Email & Phone Number
Experienced Hospitality Professional | Guest Service Specialist | Social Listening Expert
at
Catalonia Hotels & Resorts
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 86%
Current company
Role
Experienced Hospitality Professional | Guest Service Specialist | Social Listening Expert
Location
Punta Cana, La Altagracia, Dominican Republic
Company size
Who is Fernanda Gil? Overview
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Quick answer
Fernanda Gil is listed as Experienced Hospitality Professional | Guest Service Specialist | Social Listening Expert at Catalonia Hotels & Resorts, a with 987 employees, based in Punta Cana, La Altagracia, Dominican Republic. AeroLeads shows a matched LinkedIn profile for Fernanda Gil.
Fernanda Gil previously worked as Ejecutiva de Social Listening at Catalonia Hotels & Resorts and Guest Service Specialist at Gi Hotel Caribbean Srl. Fernanda Gil holds Licenciatura, Lenguas Modernas Mención Turismo from Universidad Abierta Para Adultos, Uapa.
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Catalonia Hotels & Resorts
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Profile bio
About Fernanda Gil
I am a professional with over 10 years of experience in the hospitality industry, specializing in customer service, reception, sales, and reservations. Throughout my career, I have proven to be proactive, resilient, and a quick learner, traits that have allowed me to excel in various roles within the sector.Professional ExperienceAt GI Hotel Caribbean SRL, I worked as a Guest Service Specialist and Reservations Agent, honing my skills in customer care and satisfaction. I have managed reservation requests from travel agencies and direct customers, coordinated with other departments to ensure exceptional guest experiences, and effectively resolved issues.Education and CertificationsI am currently pursuing a Bachelor's Degree in Modern Languages with a focus on Tourism at the Universidad Abierta Para Adultos (UAPA). My education is complemented by certifications in key areas such as:Public Relations Strategy and Tools on the InternetWhat is a Brand Manager and How to Become OneArtificial Intelligence as a Tool and a ThreatIntroduction to AI and Machine LearningSocial Listening Applied to Market ResearchBasics of Social ListeningWhat is Generative AIEffective Negotiation TacticsHow to Create a Marketing PlanE-commerceDigital MarketingCybersecuritySkills and CompetenciesI am fluent in English (C1) and Spanish, which allows me to communicate effectively with a wide range of clients and international colleagues. My skills include:Customer Service: Excellence in customer interaction and problem resolution.Reservation Systems: Experience with various hotel management systems.Detail Orientation and Coordination: Attention to detail and ability to coordinate inspections and visits.Multitasking: Ability to handle multiple tasks and work under pressure.Professional ObjectivesI am seeking new job opportunities where I can apply my skills and experience to contribute to the success of the organization. My long-term goal is to continue developing in the hospitality and tourism sector and eventually open my own retail travel agency.ContactI am available to discuss how my skills and experience can benefit your organization. Contact me through LinkedIn or by email at fernanda.gil05@gmail.com
Current workplace
Fernanda Gil's current company
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Catalonia Hotels & Resorts
9 roles
Fernanda Gil work experience
A career timeline built from the work history available for this profile.
Guest Service Specialist
Gi Hotel Caribbean Srl
Ingreso al sistema reservaciones de agencias. Seguimiento a solicitudes de clientes referidos. Manejo de quejas. Bloquear habitaciones precompras de agencias de viaje.Seguimiento a grupos (bodas).
Apr 2023 - Jan 2024
Call Center Agent
Gi Hotel Caribbean Srl
- Recibir llamadas de clientes directos. Venderles reserva en uno de los dos hoteles. Seguimiento hasta el saldo final, enviando confirmación vía correo electrónico. - Ingreso de reservas de agencias de viajes. Darles disponibilidad y asistirles con todas sus inquietudes.
Jun 2021 - Apr 2023
Members Concierge
- Darles c/i - c/o a los miembros.- Seguimiento a todas las solicitudes. - Envío de reportes. - Apoyo a los mayordomos con solicitudes específicas de los huéspedes.
Jan 2020 - Nov 2020
Asistente De Guest Service
Occidental Punta Cana
- Manejo de nómimas. - Manejo de quejas. - Apoyo al equipo, haciendo reservas para los restaurantes, respondiendo inquietudes de los huéspedes. - Coordinar horarios del equipo.
Aug 2018 - Feb 2019
Sales Coordinator
- Coordinar y dar visitas de inspección a los agentes de viaje. - Seguimiento a los FamTrips.- Manejo de correo electrónico, contestando en inglés y español. - Recibir y dar seguimiento a clientes referidos por agentes de viaje.
Jun 2017 - Jul 2018
Personal Concierge
- Seguimiento desde el check in hasta el momento de la salida de los huéspedes. - Coordinarles agenda para toda la estadía.- Manejo de quejas de toda el área The Reserve. - Preparar amenidades (jacuzzi, cenas románticas, arreglos de globos). - Reporte diario de incidencias, enviarlo al finalizar el turno.
Apr 2016 - May 2017
Royal Service Concierge
- Check in / check out a todos los huéspedes de la sección Royal Service. - Preparar las llegadas de la semana. - Enviar cartas de pre-check-out. - Reportes de amenidades (atenciones).
Apr 2015 - Mar 2016
Guest Service
- Seguimiento a solicitudes de huéspedes.- Incluir reservas de los restaurantes. - Manejo de lost & found.- Reportes de amenidades. - Servicios adicionales, como pasteles, arreglos de flores.
Aug 2014 - Apr 2015
Team & coworkers
Colleagues at Catalonia Hotels & Resorts
Other employees you can reach at cataloniahotels.com. View company contacts for 987 employees →
AR
Antonio Rodriguez Ponce
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
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FP
Francisco Prieto De Jesus
Colleague at Catalonia Hotels & ResortsMexico
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DD
Desi Davila
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
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XM
Xavier Mungi Ruiz
Colleague at Catalonia Hotels & ResortsDominican Republic
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EC
Erick Cedillo
Colleague at Catalonia Hotels & ResortsPuerto Morelos, Quintana Roo, Mexico
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CA
Cristina Alvarez Viera
Colleague at Catalonia Hotels & ResortsSanta Cruz De Tenerife, Canary Islands, Spain
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RA
Raul Arenas Zafra
Colleague at Catalonia Hotels & ResortsGreater Madrid Metropolitan Area, Spain
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ME
Miguel Escobosa
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
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YD
Yarley Del Rosario Cruzatty Muñoz
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
View →
CR
Christian Russello Romero
Colleague at Catalonia Hotels & ResortsSanta Coloma De Gramenet, Catalonia, Spain
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Antonio Rodriguez Ponce
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
View →
FP
Francisco Prieto De Jesus
Colleague at Catalonia Hotels & ResortsMexico
View →
DD
Desi Davila
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
View →
XM
Xavier Mungi Ruiz
Colleague at Catalonia Hotels & ResortsDominican Republic
View →
EC
Erick Cedillo
Colleague at Catalonia Hotels & ResortsPuerto Morelos, Quintana Roo, Mexico
View →
CA
Cristina Alvarez Viera
Colleague at Catalonia Hotels & ResortsSanta Cruz De Tenerife, Canary Islands, Spain
View →
RA
Raul Arenas Zafra
Colleague at Catalonia Hotels & ResortsGreater Madrid Metropolitan Area, Spain
View →
ME
Miguel Escobosa
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
View →
YD
Yarley Del Rosario Cruzatty Muñoz
Colleague at Catalonia Hotels & ResortsGreater Barcelona Metropolitan Area, Spain
View →
CR
Christian Russello Romero
Colleague at Catalonia Hotels & ResortsSanta Coloma De Gramenet, Catalonia, Spain
View →
2 education records
Fernanda Gil education
Licenciatura, Lenguas Modernas Mención Turismo
Business Administration And Management, General
FAQ
Frequently asked questions about Fernanda Gil
Quick answers generated from the profile data available on this page.
What company does Fernanda Gil work for?
Fernanda Gil works for Catalonia Hotels & Resorts.
What is Fernanda Gil's role at Catalonia Hotels & Resorts?
Fernanda Gil is listed as Experienced Hospitality Professional | Guest Service Specialist | Social Listening Expert at Catalonia Hotels & Resorts.
Where is Fernanda Gil based?
Fernanda Gil is based in Punta Cana, La Altagracia, Dominican Republic while working with Catalonia Hotels & Resorts.
What companies has Fernanda Gil worked for?
Fernanda Gil has worked for Catalonia Hotels & Resorts, Gi Hotel Caribbean Srl, Prestige Travelers, Occidental Punta Cana, and Karisma Hotels & Resorts.
Who are Fernanda Gil's colleagues at Catalonia Hotels & Resorts?
Fernanda Gil's colleagues at Catalonia Hotels & Resorts include Antonio Rodriguez Ponce, Francisco Prieto De Jesus, Desi Davila, Xavier Mungi Ruiz, and Erick Cedillo.
How can I contact Fernanda Gil?
You can use AeroLeads to view verified contact signals for Fernanda Gil at Catalonia Hotels & Resorts, including work email, phone, and LinkedIn data when available.
What schools did Fernanda Gil attend?
Fernanda Gil holds Licenciatura, Lenguas Modernas Mención Turismo from Universidad Abierta Para Adultos, Uapa.
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