I work as a People Manager for a team of 11 Software Engineers, on the Product Line team. This team is responsible for maintaining all contracts of everything that Dell sells all around the world. The Software Engineers work mainly as Java Developers - using Java 11 and Java 17. We also use Agile Methodoly, such as Scrum. We are part of a project called Dell Digital Way, which that accelerates the delivery of transformation to the company and customers. On my current… Show more I work as a People Manager for a team of 11 Software Engineers, on the Product Line team. This team is responsible for maintaining all contracts of everything that Dell sells all around the world. The Software Engineers work mainly as Java Developers - using Java 11 and Java 17. We also use Agile Methodoly, such as Scrum. We are part of a project called Dell Digital Way, which that accelerates the delivery of transformation to the company and customers. On my current role, my main responsibilities are working on development plans and thinking about a career path that increases talent retention. Besides, we work with a methodology based on feedbacks and improvement plans. Show less

I worked with Project Management for Software Projects. During these almost three years, I've always been challenged with critical projects for the company. I've began working with waterfall methodology and migrated later to agile methodologies.Throughout the years, I've worked with many projects: database migration, security, database unification in the transition to Dell EMC, restructuring in the CRM area; among other highly complex projects.I worked as a strategic… Show more I worked with Project Management for Software Projects. During these almost three years, I've always been challenged with critical projects for the company. I've began working with waterfall methodology and migrated later to agile methodologies.Throughout the years, I've worked with many projects: database migration, security, database unification in the transition to Dell EMC, restructuring in the CRM area; among other highly complex projects.I worked as a strategic point of contact within the organizations of these projects. In many of them, I was responsible for running the entire operation. My responsibilities included:● Project Planning● Alignment with Stakeholders● Internal Integrations● Contract management● Supplier management● Study of trends in the area● Conducting Trainings● Inspection of Compliance Items● Working directly with Dell directors. Show less

Manage global project teams (internal and external) on software development programs.

Manage global project teams (internal and external) on software development programs.

Problem Manager SMELead the development of strategies to resolve customer environment problems based on IBM Global Problem Management Process, which is aligned with best practices suggested by ITIL.• Leadership in problem resolution originated from unavailability, recurrent analysis or customer/executive requests;• Implement, with technical teams, actions plans or projects to resolve problems;• Ensure all process deliverables meets expected quality;• Negotiation with… Show more Problem Manager SMELead the development of strategies to resolve customer environment problems based on IBM Global Problem Management Process, which is aligned with best practices suggested by ITIL.• Leadership in problem resolution originated from unavailability, recurrent analysis or customer/executive requests;• Implement, with technical teams, actions plans or projects to resolve problems;• Ensure all process deliverables meets expected quality;• Negotiation with customer on problem resolution as well as schedule for plans / projects execution;• Ensure process integrity and audit compliance;• Identify and analyze problem root cause with technical teams;• Write and present RCA (Root Cause Analysis) document to the customer and executives;• Address risks and vulnerabilities, as well as change requests;• Provide monthly training to the technical teams addressing all process aspects and problem simulation, covering root cause analysis and action plans definition;Project Manager:Responsible for manage and deliver projects within target, scope and quality agreed with the customer. Working on a global outsourcing contract. Show less

Responsible for ensure contracted services availability through incident and risk management.• Audit incidents quality and work on improvement opportunities with technical teams;• Track critical incidents and drive to resolution;• Pro-active and trend analysis to ensure contracted items are delivered;• Manage improvement projects involving external suppliers to improve the results for customers.

Responsible for implement processes (Incident / Problem / Service Level Management) for global account transition, acting as focal point between technical and account / executive teams.• Contracted metrics calculation;• SLA `s control and action plan development and implementation;• Focal point for technical processes between the teams (Brazil, India and United States);• Contract documentation control (Process Documents and metrics);

IT Security department executive secretary, supporting on department administrative tasks.