Solid background in the energy industry towards customer journey and international sales. Multiple academic degrees with 10 years experience living abroad. I am currently Customer Success Manager for Europe at eSmart Systems, a global provider of AI-powered software solutions for the energy sector, to drive up-sell, renewals, and customer retention.I support customers as their trusted advisor and customer voice, leading scale-up projects in the DACH region, managing joint innovation projects and leveraging eSmart Systems' strengths. I also optimise and build customer success processes for my eSmart System Customer's Group, ensuring customer satisfaction and success in their Grid Vision® journey.I am passionate about solving the challenges of industry digitalization and making my customers successful with their software choices.