Fernanda Leite Rocha Email & Phone Number

Belo Horizonte, Minas Gerais, Brasil

• Manager High Income;
• Prospect and establish relationships with the client, with the objective of forming a portfolio focused on investments;
• Deliver personalized financial advice;
• Responsible to support existing client portfolio with the possibility to expand it.

Curvelo, Minas Gerais, Brasil

• Customer Success Specialist;
• Contribution to the development of the Process Knowledge Center;
• Creation of after-sales service;
• Customer portfolio management;
• Manager responsible for customer success;
• Identification of customer needs;

Belo Horizonte E Região, Brasil

• Optimization of the Customer Experience process;
• Business development;
• Relationship Management;
• Construction, acceleration and optimization of the business model and related processes;
• Digital marketing;
• Assessment of customer satisfaction;

Belo Horizonte

• Alignment of managerial expectations – internal and external demands;
• Responsible for coordinating, planning and executing the business development strategy;
• Leadership and management of field teams;
• Oversee project deliverables for safety, financial management, schedule and scope;
• Monitoring management indicators and project costs;
• Propose measures for corrections and cost reduction;

Belo Horizonte

• Administration of the activities of the Superintendence of Strategic Affairs (former Thematic Chambers);
• Contribution to the preparation of the Mobility Document – RMBH;
• Analysis of points of convergence and technical solutions;
• Organization of events related to the Urban Mobility Chambers, Federal Highways, Environment and Professional Development of Engineers;
• Attend seminars and self-improvement courses to improve skills in areas of focus designated by the Board Chair.

Belo Horizonte, Minas Gerais, Brasil

• In-store sales;
• Daily team management;
• Introduction of new recruits;
• Positioning and presentation of collections in accordance with the Merchandising policy;
• Analysis and monitoring of all sales;
• Participation in inventories according to procedure and search for differences;