Fernanda Lujan Email & Phone Number

Washington Heights, New York

Work with community groups to identify current crime concerns, initiate appropriate strategies to address those concerns.Attend various community-based meetings to promote office's initiatives, share case information, and collect important intel and information to ensure DANY maintains an accurate understanding of the community and its concerns.Lead or participate in various presentations, forums, and events to discuss DANY's role, raise awareness on available resources, and educate the community on crime prevention tools.Establish and maintain relationships with community leaders, government/law enforcement partners, and elected officials.Assist community with implementation of strategies to address criminal activity and quality of life concerns.

New York, New York, United States

Assist unit leadership in developing and analyzing unit-wide metrics and performance measurement.Assist unit Director and Deputy Director to ensure efficient management of unit operations

Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity.Assists the member in finding their health ambition.Connects the member with additional administrative and clinical resources as needed Uses proactive, predictive and preventative analytics to service members.Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed customer satisfaction.Coordinates with clinicians to compile the member's Care Plan and conduct adherence follow-up.Works with case managers for members requiring urgent or emergent service, or services rendered in a setting other than a practitioner's office.

Harrison, New York, United States

Manages a high number of calls and applies accurate and complete independent problem-solving skills to resolve patient questions • Handles financial assistance documents and correspondence, recording necessary documented information on the patient accounts • Demonstrates excellent customer service through oral and written communication in providing assistance/expertise to patients, families, and other external or internal contacts, while acting as a role model in the diffusion of difficult patient calls • Refers patient concerns of charge inquiry or care concerns, to management staff, when appropriate • Contributes to team effort of achieving the department AR goal • Demonstrates proficient use of systems and execution of processes in all areas of responsibilities • Performs other duties and responsibilities as assigned.

New York, United States

Responsible for helping transcribe audio recordings of bail hearings.Data entry into Microsoft Excel of coded newspaper articles and/or coded transcripts of bail hearings or interviews with sex workers.Responsible for literature search on first appearance courts, Sex work in India and newspaper articles on brothel-based sex workers.

New York, New York, United States

This committee approves the election procedures and certificationof Student Council members and student votes. They also act as an appealsbody for any complaints regarding the form of campaigning of candidates orelection results.

This committee reviews the requests of all certified Clubs forfunding and recommends to the Student Council, which ones should beapproved.

New York, New York, United States

The Committee on Honors, Prizes, and Awards providerecommendations to the College Council regarding undergraduate recipients ofany honors, prizes, and awards given on behalf of John Jay College.

Manhattan, New York, United States

Review campus security policies and proceduresMake recommendations for the campus improvement

Ocean County, New Jersey, United States

• Worked as a call center representative for the Ocean County Health Department• Assisted senior individuals sign up for their vaccination appointments

· Answer inbound calls, chats and emails from users of the system for the NYCHA Section 8 lottery.· Entering ticket information into a database, including problem description and root cause/fix· Additional data entry where required

New York City Metropolitan Area

Involved with answering constituent inquiries, administrative duties and tracking legislation.Help address neighborhood issues; direct outreach to the community of western Queens.Research possible legislation; draft memos and briefing materials for Senator.Responsible for drafting written communications and monitoring video and news clippings.

• Strong Interpersonal and communication skills• Ability to work effectively and collaboratively with diverse groups of people• Serve as a role model for incoming students.• Serve as a positive representation of the college and as a resource to new student and their guests.

Dobbs Ferry, New York

Assist in the planning of campus events, programs, and trips- from conception, to logistics, to facilitation; gain and utilize student feedback as well as bench-marking. Creating a welcoming and professional environment for folks entering the Student Life OfficeWorking with Student Life professionals on daily tasksAssisting in administrative tasks such as report pulling, research for events, and budgetary assistanceCreate clear marketing plan with PublicistsCreate a task list for events and shopping list of supplies neededTracking attendance – utilizing EAB system during events and pulling attendance reportsSetting up and cleaning up eventsOffice support – answering phones, greeting & assisting walk-in traffic, copying, filing, etc. Other duties as assigned

Dobbs Ferry, New York

Responsible for coordinating the activities of the Student CouncilDevelop the agenda for and preside over the meetings of Student CouncilEnforce rules of the organization relating to debate and order

Dobbs Ferry, New York

White Plains, New York

• Recruited, trained and managed volunteers to participate in direct voter contact• Trained and deployed volunteers for canvasses and phone banks• Staffed community events and direct voter outreach

Dobbs Ferry, New York

Planning and executing campus events targeted to first-year studentsResearch and prepare program proposals for new events.Office support – answering phones, greeting & assisting walk-in traffic, copying, filing,etc.Other duties as assigned

New Rochelle, New York

Mentored the freshman class and coordinated tours for parents and upcoming students.Implemented activities to help freshman be preeminent

Master Of Public Administration - Mpa, Inspection And Oversight

The mission of the Master of Public Administration in Inspection and Oversight Program at John Jay College of Criminal Justice is.

Bachelor Of Science - Bs, Criminal Justice Management

The Criminal Justice Management major focuses on the development of leadership, supervision and analytic skills of students who aspire.

Bachelor'S Degree, Criminal Justice/Law Enforcement Administration, Sophomore

Minor, Business Administration And Management, General

Summer Program, Forensic Anthropology