Fernanda Massinelli Email & Phone Number

Bentleigh, Vic, Au

Melbourne, Victoria, Australia

Melbourne, Australia

Responsible to provide a service-oriented reception facility to staff, students and the public. Respond to telephone inquiries, ensuring advice provided is in line with the College policies and proceduresand where appropriate redirecting specialised inquiries promptly and accurately in order to provide an effective service.Key Responsibilities: - Process applications and issue Offer Letters, Confirmations of Enrolment (CoE) and other relevant documentations.- Prepare new student lists in liaison with accounts, marketing and academic departments- Update and maintain student data in student database and student files.- Register all new students in a professional manner and in compliance with the ESOS act on their first day.- Assist academic staff with orientation including preparing of orientation handbooks and textbooks for new students.- Respond to Holiday, Course Change, Finishing Early, Refund and any other kind of requests in accordancewith Impact English College’s policy and procedure.- Collect graduation scores from academic department and prepare graduation certificates and attendancecertificates.

Round the world trip to Asia, Europe and America where I have immersed myself into different cultures and feel I have not only gained a new world perspective but also learned some valuable life lessons in planning, time management, business and marketing.

Melbourne, Australia

Responsible for providing high quality, efficient and accurate course information to current and future students at various points of contact including face to face, telephone and emails. Coordinated all the enrolments for the monthly intakes providing students with course outline course planner, study organizer and timetable.Key responsibilities:• Management of VET Fee-Help weekly report • Provide administrative assistance to internal stakeholders including: development of spreadsheets, data entry and data maintenance• Maintain a working knowledge of the courses offered, providing outstanding customer service to students.Key achievements:• Developed a more efficient monthly intake communication process• Integrated course information into one national database accessible by all branches. • Improved the onboarding student experience and the relationship with internal stakeholders

Melbourne, Australia

Responsible for managing the relationship with the stockists across Australia, making sure the seasonal collections were delivered in a timely and professional manner. Coordinated the overall stock and online store, including merchandise dispatch to customers and was the main responsible during the bi-annual fashion events targeted at wholesalers.Key responsibilities:• Management of stock and relationship with wholesalers and stockists • Management of the online store and the product delivery.• Preparation and stand design for the industry shows held twice a year.Key achievements:• Reduced and improved the seasonal collections delivery across Australia• Managed the stock and requested new products to suppliers• Improved the effectiveness of the online store, leading to a 30% increase in re-purchase.

Acting as an in-house junior attorney at the digital advertising agency Fbiz Communications Ltd. Responsible for drafting contracts, responding to consultations, meetings with clients, as well as serving as the focal point in regards to the areas of entertainment, marketing, and digital law.Key responsibilities:• Developed the guidelines for the internal and external agreements• Draft and finalize correspondence and legal documentation • Represented the law firm in-house at the agencyKey achievements:• Identified new possibilities to reduce legal costs• Coached and mentored the new intern• Improved the relationship with key stakeholders

Responsible for analysis and drafting of contracts, additives and terms of termination; internal meetings for solving contractual issues, administrative control of the area, preparation and analysis of regulations for Promotional Campaigns, as well as analysis of the feasibility of conducting promotional activities with a specific target market.Key responsibilities:• Weekly meetings to report on the progress of legal jobs • Preparing monthly client reports and accounts• Managed the project to transform paper based agreements into digital version Key achievements:• Introduced new processes to the area, improving the relationship with other departments• Coaching and mentoring the new intern, including giving feedback• Improved the relationship with key distributors

Responsible for contracts, additives and terms of termination; negotiations with internal and external customers; meetings with key customer and business partners and comprehensive administrative control of the legal department.Key responsibilities:• Internal agreements management • Monthly report of agreements• Liaising with senior lawyers• Undertake research for legal staff as required• Managing matters independently under the supervision of partnersKey achievements:• Identified new ideas to improve efficiency in the legal department• Achieved outstanding results in reducing the timeframe of legal decisions• Improved the relationship with key distributors

Certificate Iv, Accounting And Business/Management

Diploma Of Business

Digital Law Short Post Graduation Course

Bachelor Of Law