Fernanda Nogarol Email & Phone Number

São Paulo, Brasil

• Provides first-tier support and direct liaison to ‘high net worth’ (HNW) Partner Issuer constituents on behalf of the GCC-B2C Operations & Customer Service Management and local Loyalty product owner entities.
• Manages vendors in the space of operations who work primarily with cardholders to diagnose problems and/or resolve questions on behalf of Mastercard and the HNW Issuer partner
• Provides support on all/most functions within the Customer Support function
• This role does not act as a product owner/manager. It acts as an intermediary analytical support role between the owning GCC B2C Operations/vendor manager and the Loyalty Commercial/Product owner.

São Paulo, Brazil

• Reliable consultant and business facilitator for the Sales team at Latam level, leading improvements in processes and control, through Pipeline analysis, Forecast, opportunities generated by Marketing and/or in Omitted.
• Business health management through weekly performance management (KPIs, metrics, goals) and ensuring governance (Data Quality) with end-to-end management.
• Responsible for organizing meetings for the Latam Sales Operations team.
• Alignment of activities in the Latam region and participation in global projects, such as the Business Continuity Program, leveraging partnerships to achieve business goals.
• Participation in the Opportunity Reversal Analysis project and process improvement plan, reducing 4% of the opportunities returned by the Order Management team.

São Paulo

• Supervision of the Local Operations Department managing 2 individual employees responsible for Customer Success and 5 indirect individual employees.
• Plan and conduct team strategies in alignment with the corporate strategic vision to achieve regional operations objectives and KPIs.
• Participate, plan and execute, from a business point of view, regional and/or global projects aligned with the organization's expected operations objectives and results.
• Management of stakeholders to boost efficiency and strengthen confidence and credibility in Brazil’s operation.
• Performance evaluation management through individual conversations (1:1), coaching and training.
• Relationship management of the main b2b, B2C and distributors customers in order to ensure success throughout the Customer Journey. In addition, actively learn the purchasing process of customers by bringing insights.

Santo André

Responsible for all Local Importation and Exportation Process* I led all Operations details related a R$ 800K Order related a proactive communication with the customer, Sales team and Planning team around product classification, pricing and factory reservation so we could deliver the product before the expected date and ensuring customer satisfaction and.

São Paulo, Brazil

Responsible for receiving and processing all customer Orders and follow up the Local Importation and Exportation Process.

São Paulo, Brazil

Learned and worked in the CSR activities like Phone Calls, considering the principle of (Fisrt Call Resolution) and booked Local OrdersSupport in the import processesAcquired knowledge in the Sales Reports and Backlog information

São André, SP

Responsible for the Commercial Department like telephone service, quotations and schedule the Calibration service, prepare the Calibration Certificates and issue the InvoicesSupport to the Quality Department considering the ISO17025 needs.