Fernanda Quilici
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Fernanda Quilici Email & Phone Number

Client Services Manager at Risk Management Essentials Pty Ltd
Location: Fisher, Australian Capital Territory, Australia 13 work roles 2 schools
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Role
Client Services Manager
Location
Fisher, Australian Capital Territory, Australia
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Fernanda Quilici is listed as Client Services Manager at Risk Management Essentials Pty Ltd, a with 4 employees, based in Fisher, Australian Capital Territory, Australia. AeroLeads shows a matched LinkedIn profile for Fernanda Quilici.

Fernanda Quilici previously worked as Customer Service & Administration Coordinator at Risk Management Essentials Pty Ltd and Project Manager | Events & Experiences at Morris And Sons. Fernanda Quilici holds Doctor Of Philosophy - Phd* from Rmit University.

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Risk Management Essentials Pty Ltd

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About Fernanda Quilici

In a world where everything is automated and digital, sensorial/immersive marketing strategies can make you really stand out. Unique experiences have the potential to leave a unique and lasting mark on your audience, who will remember you forever.I have led cross-functional teams to successfully deliver a variety of engaging Events and Experiences, such as high-end fashion shows, conferences, art exhibitions, product launches, fundraisers, and private workshops, both in Australia and overseas. With a background in design and qualitative research, my expertise lies in delivering data-driven events tailored to enhance customer experience. Having lectured design for +3 years, I am skilled at fostering a culture of creative exploration whilst also leading creative minds to successfully collaborate, problem-solve and deliver projects within time and on budget.I believe that the best way of building an audience is by adding value to their lives. Educational experiences not only do that but are also one of the most impactful and transformative categories in human experiences. We all remember who taught us how to ride a bike, whistle, or tie our shoelaces, don't we? No one can take that knowledge away from you, much like no one can take the memory of that experience from you. Learning is transformative and empowering. This is why I made educational experiences my signature.My skills include events design, planning & management; branding & identity; graphic design & print production; digital content creation; multimedia editing; procurement; budgeting; stakeholder management; creative problem-solving; and attention to detail. I am proficient in Microsoft Office Suite, with a soft spot for Excel; Adobe; and CRM. Let's connect and explore how we can collaborate to create remarkable events together.

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Risk Management Essentials Pty Ltd
Risk Management Essentials Pty Ltd
Client Services Manager
blackburn, victoria, australia
Employees
4
AeroLeads page
13 roles

Fernanda Quilici work experience

A career timeline built from the work history available for this profile.

Client Services Manager

Current

Canberra, Australian Capital Territory, Australia

Mydox, a Software as a Service (SaaS) platform, emerged from the well-established WH&S consulting company Risk Management Essentials (RME) to simplify HSEQ Compliance Management. Mydox replaces physical documentation with a smart, user-friendly digital solution that keeps teams engaged and focused on WH&S responsibilities beyond paperwork. Equipped with intelligent features, Mydox automates repetitive tasks, generates reports, sends reminders, and triggers other essential actions, making the… Show more Mydox, a Software as a Service (SaaS) platform, emerged from the well-established WH&S consulting company Risk Management Essentials (RME) to simplify HSEQ Compliance Management. Mydox replaces physical documentation with a smart, user-friendly digital solution that keeps teams engaged and focused on WH&S responsibilities beyond paperwork. Equipped with intelligent features, Mydox automates repetitive tasks, generates reports, sends reminders, and triggers other essential actions, making the completion process more efficient and beneficial. When you fill out a form with Mydox, you’re not just completing a task—you’re gaining valuable insights and streamlining your workflow.As a Client Services Manager at Mydox, my role is to ensure the satisfaction of our clients with the platform. This position is responsible for overseeing all aspects of client interaction, including onboarding, support, relationship management, and strategic account growth. The Client Services Manager serves as the primary point of contact for clients, advocating for their needs within the organisation and driving initiatives to enhance their experience.I work closely with a team of Senior HSEQ consultants and Software Engineers to design and optimise our digital documents and platform for an exceptional user experience. Leveraging my expertise in design and qualitative research, I ensure that our documents are both user-friendly and practical, enhancing adherence to HSEQ systems. In addition to that, I am also responsible for creating educational content, such as platform demonstrations and video tutorials. Show less

Mar 2024 - Present

Customer Service & Administration Coordinator

Canberra, Australian Capital Territory, Australia

Risk Management Essentials (RME) operates as a consulting firm, serving clients across the ACT, New South Wales, Victoria, and South Australia. The company is dedicated to furnishing its clients, ranging from small to large businesses, with personalized and cost-efficient products and services of exceptional quality. RME's core strengths lie in delivering comprehensive business solutions and cultivating enduring professional partnerships founded on respect and comprehension. Their emphasis on… Show more Risk Management Essentials (RME) operates as a consulting firm, serving clients across the ACT, New South Wales, Victoria, and South Australia. The company is dedicated to furnishing its clients, ranging from small to large businesses, with personalized and cost-efficient products and services of exceptional quality. RME's core strengths lie in delivering comprehensive business solutions and cultivating enduring professional partnerships founded on respect and comprehension. Their emphasis on understanding individual client needs and objectives has led to noteworthy customer loyalty and prospective referrals. Show less

Aug 2023 - Aug 2024

Project Manager | Events & Experiences

Melbourne, Victoria, Australia

Iconic and time-honoured (50y) wool company, craft heaven in the Cities of Sydney and Melbourne, making an average revenue of $125k/week. • Programme Implementation: establishment of a newly created department within the organization through business modelling, business analysis, procurement, contract management, the introduction of SOPs, budgeting, and payment structure. • Project Management & Stakeholder Management: coordinating simultaneous projects and timelines with competing… Show more Iconic and time-honoured (50y) wool company, craft heaven in the Cities of Sydney and Melbourne, making an average revenue of $125k/week. • Programme Implementation: establishment of a newly created department within the organization through business modelling, business analysis, procurement, contract management, the introduction of SOPs, budgeting, and payment structure. • Project Management & Stakeholder Management: coordinating simultaneous projects and timelines with competing priorities, and remotely managing team of 12 internal and external stakeholders, ensuring seamless execution. • Research and trend forecasting: data analysis and visualisation of market research and historical data to effectively communicating insights to stakeholders and inform product development and implementation.• Product Development: 5 hybrid learning experiences across 5 interstate stores. Deliverables included editorial and digital learning resources, as well as weekly face-to-face events and experiences and an exhibition night. • Product Performance Management: development of success metrics to assess the effectiveness of the products. Tracking and acting on product performance based on sales and customer feedback.• Resulted in learning experiences that exceeded customers' expectations and were rated as the best of its kind in Melbourne. Show less

Dec 2022 - Jul 2023

Venue Manager | Hospitality

Melbourne, Victoria, Australia

Multimillion-dollar hospitality group owning 6 cafes in the northern suburbs of Melbourne. As the sole manager of the flagship venue, with capacity for +70 people and generating an average revenue of $25k/week, I oversaw various tasks and responsibilities. These included building, managing and training a team of 14 employees; developing and implementing SOPs to enhance operational efficiency; creating staff rosters; managing stock, orders, and budget; and ensuring exceptional customer… Show more Multimillion-dollar hospitality group owning 6 cafes in the northern suburbs of Melbourne. As the sole manager of the flagship venue, with capacity for +70 people and generating an average revenue of $25k/week, I oversaw various tasks and responsibilities. These included building, managing and training a team of 14 employees; developing and implementing SOPs to enhance operational efficiency; creating staff rosters; managing stock, orders, and budget; and ensuring exceptional customer service standards. I also looked after social media, creating daily engaging stories. I continuously sought opportunities to improve operations and efficiency while fostering a positive work environment for the team. Show less

Jan 2022 - Dec 2022

Doctoral Researcher

Melbourne, Victoria, Australia

As a PhD researcher, I have been honored with two prestigious scholarships to explore the transformative potential of creative activities for marginalized individuals facing various challenges and forms of disadvantage. My responsibilities included:IN-DEPTH INTERVIEWS: Interview research participants from 3 different continents, involving developing rapport, active listening, and asking open-ended questions to gather rich and detailed insights. DATA ANALYSIS: analysing qualitative data,… Show more As a PhD researcher, I have been honored with two prestigious scholarships to explore the transformative potential of creative activities for marginalized individuals facing various challenges and forms of disadvantage. My responsibilities included:IN-DEPTH INTERVIEWS: Interview research participants from 3 different continents, involving developing rapport, active listening, and asking open-ended questions to gather rich and detailed insights. DATA ANALYSIS: analysing qualitative data, involving organisation, coding, and interpretation of the data collected from interviews. It requires the ability to identify patterns, themes, and connections within the data.COMMUNICATION: reporting and presenting the results of the data analysis into a cohesive and meaningful report in the form of a thesis and journal publications. Also included the creation of visual aids, such as charts or graphs, to help convey the key insights effectively. Show less

Mar 2017 - May 2022

Academic Tutor

Melbourne, Victoria, Australia

Design and delivery of various courses to fashion and textiles undergraduate students (RMIT University). Skills included:- Effective Communication: The ability to articulate complex concepts clearly and effectively to engage students and facilitate learning.- Teamwork: collaborating with colleagues, participating in academic committees, and contributing to the academic community.- Critical Thinking and Problem-Solving: encouraging students to think critically, analyze information… Show more Design and delivery of various courses to fashion and textiles undergraduate students (RMIT University). Skills included:- Effective Communication: The ability to articulate complex concepts clearly and effectively to engage students and facilitate learning.- Teamwork: collaborating with colleagues, participating in academic committees, and contributing to the academic community.- Critical Thinking and Problem-Solving: encouraging students to think critically, analyze information, and solve problems independently.- Organization and Time Management: efficiently planning and organizing lecture materials, assignments, and assessments within set timeframes.- Assessment and Feedback: designing and implementing fair and effective assessment methods while providing constructive feedback to support student growth.- Mentoring and Support: Providing guidance, mentorship, and support to students outside of the classroom, such as advising on academic and career matters.- Cultural intelligence: Valuing diversity and creating an inclusive learning environment that respects and supports students from diverse backgrounds. Show less

Mar 2018 - Nov 2021

Project Coordination | Event (Exhibition)

Melbourne, Australia

As the main lead of a collective art exhibition involving students and lecturers from RMIT University and Anhembi Morumbi University (Brazil), I successfully undertook a range of responsibilities. These included, but were not limited to:Writing the project proposal for grant application - Coordinating and maintaining effective communication among various stakeholders- Organizing and conducting training sessions and meetings between teams from both countries,- Meticulously… Show more As the main lead of a collective art exhibition involving students and lecturers from RMIT University and Anhembi Morumbi University (Brazil), I successfully undertook a range of responsibilities. These included, but were not limited to:Writing the project proposal for grant application - Coordinating and maintaining effective communication among various stakeholders- Organizing and conducting training sessions and meetings between teams from both countries,- Meticulously planning and managing the art exhibition night, and- Delivering a compelling public speech during the opening ceremony. Show less

Sep 2017 - Sep 2018

Brand Designer | Project Coordinator

São Paulo Area, Brazil

Brand Design agency providing B2B services for large multinational companies (such as Queiroz Galvao and UTC) and the public sector, such as the Department of Transport of Sao Paulo. In this brand and identity design role, I developed impactful visual and promotional materials, consistently meeting project objectives while maintaining a high level of quality and attention to detail. I successfully managed a variety of responsibilities, including- Graphic Design: executing graphic… Show more Brand Design agency providing B2B services for large multinational companies (such as Queiroz Galvao and UTC) and the public sector, such as the Department of Transport of Sao Paulo. In this brand and identity design role, I developed impactful visual and promotional materials, consistently meeting project objectives while maintaining a high level of quality and attention to detail. I successfully managed a variety of responsibilities, including- Graphic Design: executing graphic projects encompassing logos, web-pages, books, banners, and institutional stationary.- Marketing Strategy: market research, interviewing key-stakeholders, and qualitative data analysis to inform brand identity design and marketing strategies.- Digital Marketing: developing engaging social media content, including blog and social media content.- Stakeholder management: effective communication, engaging stakeholders throughout the project lifecycle, and providing regular updates on the progress of the project.- Procurement: vendor research and selection, requests for quotation (RFQ), bid evaluation, negotiation, contract development, purchase order processing, supplier relationship management, quality assurance, and contract administration.- Project Coordination: time management, organization, attention to detail, stakeholder management, creative problem-solving, team collaboration, prioritization, budgeting and resource allocation, risk assessment and management, decision-making, conflict resolution, deadline management, quality control, and adaptability and flexibility. Show less

Oct 2013 - Oct 2014

Technical Project Coordinator

Senorita Gallante

São Paulo Area, Brazil

- Project Coordination: coordinating and managing the technical aspects of apparel production; collaborating with cross-functional teams to establish project goals, timelines, and deliverables. Tracking progress, addressing issues, and ensuring adherence to timelines. - Production Management: overseeing the development and execution of production schedules, monitoring and coordinating the sourcing and procurement of materials and components. Conducting quality checks and inspections to… Show more - Project Coordination: coordinating and managing the technical aspects of apparel production; collaborating with cross-functional teams to establish project goals, timelines, and deliverables. Tracking progress, addressing issues, and ensuring adherence to timelines. - Production Management: overseeing the development and execution of production schedules, monitoring and coordinating the sourcing and procurement of materials and components. Conducting quality checks and inspections to ensure compliance with specifications and standards.- Product Development: prototyping garments; fitting sessions for pattern adjustment.- Digital Marketing: social media content, idealising and executing promotional/charitable events. Show less

Jan 2013 - Sep 2013

Marketing Assistant | Experiential Marketing

São Paulo Area, Brazil

- Designing experiential marketing campaigns such as fashion shows, art exhibition, performances and product launches.- Social media management: content creation and copywriting for blogs, Facebook and Instagram.- Fashion styling and assistance for magazine editorials.

Jan 2012 - Dec 2012

Fashion Coordinator

São Paulo Area, Brazil

• Production management: overseeing and coordinating production processes across different sectors of the factory, serving as an on-site coordinator. Responsible for tracking the progress of each stage, ensuring that timelines were met, and addressing any potential bottlenecks to maintain efficiency. Collaborated with various teams, ensuring effective communication and coordination between departments to streamline workflows and optimize productivity.• Product Development: designing tech… Show more • Production management: overseeing and coordinating production processes across different sectors of the factory, serving as an on-site coordinator. Responsible for tracking the progress of each stage, ensuring that timelines were met, and addressing any potential bottlenecks to maintain efficiency. Collaborated with various teams, ensuring effective communication and coordination between departments to streamline workflows and optimize productivity.• Product Development: designing tech packs and textile prints; fitting and pattern alterations; data entry and cost modelling. Show less

Jan 2011 - Oct 2011

Fashion Assistant | Marketing

Dasch Lingerie

São Paulo Area, Brazil

- Events Planning & Events Management: design and implementation of promotional events such as fashion shows, product launches and activations. - Tasks included social media management and email marketing; procurement; venue hire; staff hires; decoration; merchandising.- Stakeholder management: casting models, booking make-up artists, hair stylists, photographers, cocktail and catering.

Dec 2009 - Nov 2010

Costume And Stage Designer | Theatre

Pe Na Porta

São Paulo Area, Brazil

Costume design & Stage Setting for the theatre performance “Contos de Mulheres Sábias (Wise Women’s Tales)” (Casual)- Costume design: Customizing and styling garments to create an ancient Chinese aesthetics. Puppet-making using papier mâché technique. - Stage setting: painting wooden pieces of furniture, creating an ancient effect.

Jun 2009 - Dec 2009
2 education records

Fernanda Quilici education

FAQ

Frequently asked questions about Fernanda Quilici

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What company does Fernanda Quilici work for?

Fernanda Quilici works for Risk Management Essentials Pty Ltd.

What is Fernanda Quilici's role at Risk Management Essentials Pty Ltd?

Fernanda Quilici is listed as Client Services Manager at Risk Management Essentials Pty Ltd.

Where is Fernanda Quilici based?

Fernanda Quilici is based in Fisher, Australian Capital Territory, Australia while working with Risk Management Essentials Pty Ltd.

What companies has Fernanda Quilici worked for?

Fernanda Quilici has worked for Risk Management Essentials Pty Ltd, Morris And Sons, Sycamore Group, Rmit University, and Figo Design.

Who are Fernanda Quilici's colleagues at Risk Management Essentials Pty Ltd?

Fernanda Quilici's colleagues at Risk Management Essentials Pty Ltd include Graham Berlin and Paul Hands.

How can I contact Fernanda Quilici?

You can use AeroLeads to view verified contact signals for Fernanda Quilici at Risk Management Essentials Pty Ltd, including work email, phone, and LinkedIn data when available.

What schools did Fernanda Quilici attend?

Fernanda Quilici holds Doctor Of Philosophy - Phd* from Rmit University.

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