Fernanda Toscano Email & Phone Number

São Paulo, Sp, Br

São Paulo, Brasil

Responsável pelas áreas de Tecnologia, Segurança da Informação, Canais Digitais, Clientes, Dados e Analytics, Transformação digital e PCP (Planejamento e controle operacional).

São Paulo, Brasil

Responsável pelas áreas de Tecnologia, Inovação e Agilidade, tenho um foco grande no propósito de descomplicar a mobilidade, tornar a vida das pessoas mais simples e fluida. A companhia hoje possui tecnologias de ponta, cloud native e digital first, com iniciativas implantadas de Inteligência artificial, planejamento estratégico para inovação, times de alta performance e com experiência em gestão no estilo startup (foco em agilidade, experimentos e escala).

São Paulo, São Paulo

Responsável pela transformação da companhia com liderança de toda a jornada digital. Reconhecimento dentro do grupo como a HDI mais inovadora do mundo.Definição e Liderança separada em 3 Torres: “Transformação Ágil”, “Jornada Tecnológica”, “Startups digitais”. Transformação Ágil: Implantação do mindset e metodologias Ágeis e condução de 34 squads segregadas por domínios compostos por times multi disciplinares. Jornada Tecnológica:Condução de modernização tecnológica separadas em 9 Programas, sendo eles: Novo ERP Oracle, Implantação de CRM Sales Force, Ferramenta de ALM (ITSM e ITBM) Service Now, Jornada Cloud migrando datacenters físicos para GCP, Implantação de DataLake, Criação de conceito OpenInsurance através de nova camada de APIs, Implantação de IDM e toda jornada de acessos, SAP para IFRS, Novo FrontEnd focado no cliente e desenhado com ferramentas e tecnologias de ponta. Startups digitais:Criação de nova empresa em parceria com o Banco Santander chamada Santander Auto com missão de ser uma seguradora 100% digital embutida nos financiamentos de veículos do banco. Em 8 meses emitimos a primeira apólice. Criação de um novo modelo de negócios para venda seguros de vida em parceria com a Seguradora Icatu construindo toda jornada e integração das companhias.Projetos conduzidos em paralelo com complexidade de orquestração e plano de convivência.

São Paulo

Acting as Head of IT Brazil, reporting to the Atlantic CEO (Brazil, Argentina, Paraguay and Uruguay) and to Regional LATAM CIO (Mexico).  Strategy and management of IT areas: Projects, Processes, Demands, Requirements, innovation, Development, Quality, Support, Architecture, BI, Governance, Security, Digital, Compliance and Infrastructure. Complete restructuring IT and Telecom, defining methodologies, implementing Agile process and building a probable team, significantly improving client satisfaction. Implementation of new technologies such as Analytics, Machine Learning, Bots, Micro services, Mobile Apps using Design Thinking and Scrum.

São Paulo Area, Brazil

 Management of CRM, Sales, Customer Service, SOA, Credit and Fraud systems. Development and delivery in Production including all project management.Management and contracting of vendors, elaboration of RFPs and processes of competition. Analysis of Full Stack solutions to replace the entire OSS/BSS systems and responsible for Technical evaluation of MVNE solutions in several countries. Deliverables Highlights: CRM RigthNow and ATG in Oracle Cloud, Critical Credit Engine Deployment for Credit and Fraud Policy Management.

São Paulo Area, Brazil

 Responsible for 4 areas: Project Management, Quality, Non-Productive Environments and Vendor Management. Management of the demands and projects of all businesses and systems. Negotiation and implementation of Offshore model for development and Testing. Responsible for IT Budget of more than U$ 150 million, working on cost management, negotiations with vendors, KPIs, RFPs, etc. Quality Area Setup, defining processes, hiring and training the team, tools definition, environments. Deployment of Payment Gateway, integrating with Cielo, Getnet and Rv.

São Paulo Area, Brazil

 Responsible for project management team of Sales, Customer service, GED and Credit Systems Management of the Project Portfolio, Executive Report and action with a global vision of the area. Interaction with business areas for solution definition and project feasibility. Responsible for defining methodology and standards in the area, structuring management processes and monitoring the team. Main projects: Integration of Sales with NET and Embratel Systems, Online Store, GED Solution, Credit System implementation.

São Paulo Area, Brazil

Project Manager (Vivo – Telefônica Project Manager) Elaboration of the project planning, team setup creating strategies to increase productivity and decrease costs using CMMI level 2 and MPS.BR processes. Weekly Status Report with all areas (Project, Development and Quality directories). Follow-up meetings with team leaders in the areas involved in the projects and the client Budget management and schedules using PMBOK.Claro Account Manager Creation of Technical solutions in the pre-sales process. Definition of business requirements, creation of user cases and architecture design. Sales management, commercial and technical proposal creation, capture of new opportunities, budget definition using Function point analysis (APF).Development Manager - (Gerente de Fábrica de Software) Management of development cycle with more than 100 people, delivering 12k hours per month. Hiring and accompanying the team creating strategies to increase productivity and decrease costs. Encouraging group work, always looking to meet the team’s targets. Direct report to Software Director, and responsible for 3 development coordinators conducting coaching, driving results and support in the solution of deviations and contingencies in the projects. Responsible for IT Budget and customer billing process, executive report to company board, strategy, methodology and tools definition. Working with the following customers: TIM, Claro, Vivo, Telemig Celular, CTBC Telecom, Tribanco, Congas, C&A, Sodexo, etc. Working in the Telecom, Banking, Industry, Insurance and Retail segments.