Fernanda Silva Email & Phone Number

Halifax Regional Municipality, Ns, Ca

Nova Scotia, Canada

• Separation, identification, and disposal of waste and recyclable materials• Commitment and responsibility in handling of chemical products• Guarantee of hygiene, safety and well-being of customers and employees• Proactivity in meeting extra customer demands.• Inspected building for potential safety hazards, reporting identified concerns to supervisor.• Cleaned and sanitized bathrooms, kitchens, and other similar areas according to established protocols• Used time management and efficient cleaning methods to meet deadlines.• Emptied trashcans and transported waste to collection areas.

São Paulo, Brazil

Matching customer needs to insurance company's products/services• Assessing risk• Attention to detail-documentation and follow-up.• Matching customer needs to insurance company's products/services• Experience on the field by multiple technical visits to supply chain providers and also auto shops to understand the logistic of car services.• Collecting premiums• Maintaining client relationships• Great performance in Vehicle Insurance Sales and Renewals for Personal Lines and Commercial Lines• Handling all aspects of Automobile Risks including quotations, renewals, endorsements, and claims• Active listening to needs of each client.

Rio De Janeiro, Brazil

• Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs.• Maintains sincere interest in providing stellar customer care.• Auto Insurance new business sales including Fleet and IRCA coverages.• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client's image.• Renewal and retention processes.• Assist clients with eventual claims.• Actively engage on Broker/ Underwriter relationship by setting up regular meetings, visits and events participation increased by 20% sales and 65% retention.

Rio De Janeiro, Brazil

Great experience in Customer ServiceAgility in ServiceEmpathy and Patience with clients in emergency situations and power outages.Extensive knowledge of the Products offered by the company.

Rio De Janeiro, Brazil

Excellent conversion in the Sale of Capitalization Bonds for Bank customers.Extensive knowledge of the company's plansProactivity in offering the best proposal.

Licenciatura Em Geografia, Geography Teacher Education

Bachelor'S Degree, Geography