Fernanda Velasquez Email & Phone Number

Managua, Mn, Ni

Managua, Mn, Ni

North America

North America

Interpret, analyze, and rate the workforce to reduce overstaff, costs, and fulfill the required headcount to serviced calls/ emails that client needs.Prepare daily, weekly and monthly reports of attendance, of staff members, measure their productivity at work and seek to see if they are abiding to the schedule provided.Manage schedules to ensure that there are adequate resources for all departments.Communicate with the operations, management, and human resources teams to be sure that all departments are abiding by company standards.

Managua, Nicaragua

Assists with back-office recruitment and candidate experiences in conjunction with internal partners including but not limited to Talent Acquisition Managers, Recruiting Supervisors, Recruiters, Interviewers and HR Coordinators.Responsible for the workflow of candidates from the time they are scheduled for an interview, until the time they are hired and start in a new hire training class.Processes Agent new hire paperwork, including but not limited to: contingent offer letter, eLink for background check and drug testing, and final offer letter.Contacts candidates via phone, email and text to drive completion of background, drug test and final paperwork completion, as well as to update them at each stage of the process.Provides support to the site management team by identifying opportunities for achieving high levels of positive customer experience and leading the process and quality efforts to achieve them.

Managua, Nicaragua

Support and solve complaints for Capital One customers. High customer service experience and US Culture exposure.

Bachelor'S Degree, Psychology

Able to establish psychological goals in different contexts, proposing and negotiating with the parties involved. Capable of planning.

Not Finished, Design And Visual Communications, General

I acquired skills and competencies that allow me to perform as consultant or designer, public relations, marketing, communication.

Bachiller, Bachiller En Ciencias Y Letras