Oversaw the Professional Development Scholarship Program funded by the Office for Victims of Crime (OVC).Ensured the stability of day-to-day client relationships and mange client expectations. Supervised special initiative work plans from the client, OVC, to include: Victims of Crime Act (VOCA) Conferences, training initiatives for sexual assault in the military, and Attorney General Compliance Reports.Supervise various team members and provide direction to project staff and subcontractors. Develop and maintain task budgets and Standard Operating Procedures (SOPs).Ensured high quality deliverables are submitted in accordance with project schedule and support the pursuit of both follow-on work and new business opportunities.

Responsible for managing multiple operational staff members supporting the multimillion utility sponsored commercial rebate programs throughout the nation.Reviewed function(s) to identify areas of efficiency, improvement and transformation. Effectively interfaced with a wide variety of groups both internally and externally to ensure service delivery that satisfies business strategy at lowest cost.Coordinated and communicated with other business process owners and IT teams that affect or were affected by customer operation processes. Managed selection, motivation, development and evaluation of staff. Created and ran reports on regular intervals to update senior management with current status.Responsible for implementation management and ensured consistency with corporate strategy, consistency of processes across projects and customer satisfaction with the services.Provided analytical and technical solutions to difficult system/customer related problems.Developed and implemented new processes to streamline workflow.

Established a program plan to forecast training management as it pertained to curriculum, schedule, cost and resource management. Responsible for staying with budget allotted for the program expenses and reported monthly updates to Project Manager as it pertained to budget goals.Assisted trade allies with questions they may have had regarding program participation, client relations, or application processing.Determined training needs for the client (Baltimore Gas & Electric), sub-contractors and service providers; coordinated all presentation and training logistics by establishing location, instructors, subject matter, and budgetingMonitored feedback from training sessions and recommended changes to BGE Smart Energy Project Manager.Worked closely with the Marketing Team to build awareness of the BGE Smart Energy Program.

Managed a team of 50 plus Pre-Closing Advisors and 15 Post-Closing Advisors as part of the Fairfax Surge Team in the 910 million dollar Road Home Program for ICF International.Established and organized the development of the Quality Control function within the Fairfax Pre-Closing Team.Coached staff members, wrote and presented performance appraisals, maintained employee records related to attendance, productivity and quality, and shared performance feedback with employees and upper management.Assisted in the implementation of closed file audit/grant review which included function development of corrective actions, program management reports, resource planning, methodologies and processes.Ensured the compliance of governmental and state directives in addition to establishing project policies, processes, and procedures across diverse service offerings.