Fernanda Borba Email & Phone Number

United States

Greater Los Angeles Area

Los Angeles, California

Orange, California

Develop training materials and conduct regional training to educate staff on company’s policies and government regulations. Build and enhance relationships with internal and external clients to ensure program quality to all stakeholders. - Coach and advise 15+ coordinators on mediation techniques and guide them through correct case handling in escalated.

-- Drove program quality and improved overall participant experience by providing customer service to all stakeholders, including affiliate offices abroad, schools, local coordinators and students. Achieved student safety, security, and well being goals by coordinating case management, mediation, and emergency response for diverse concerns, including.

- Boosted customer satisfaction and increased sales by 30% within six months. - Directed all operational aspects of program including office management, clerical staff administration, and developed positions and operating procedures.

-- Retained clients by creating marketing/sales materials and providing high-touch customer service via telephone/writing. -- Conducted about thirty cold and warm calls daily.-- Provided financial counsel to clients regarding strategies on how to bring overdraft accounts back to a positive status.

Communication, Journalism

Project Management

High School/Secondary Certificate Programs