International Customer Service Analyst
Bogotá, Distrito Capital, Colombia
• Managing customer portfolio and Caribbean country's export database.• Customer support with documentary procedures and business consulting. Notification payment conditions• Customer service for placement cases of non-conformity with the product due to quality or logistical issues.• Analysis, case scalability through Oracle People Soft (CRM), and the response of the claims caused by the service in the delivery of logistics operators (Storage and National/International Transport).• Reports on export procedures, programming, cubic capacity, and processing of purchase orders (ERP-People).