Fernanda Barros Mendes Email & Phone Number

São Bernardo Do Campo, Sp, Br

● Ensure an exceptional onboarding process for new customers (Newly signed CargoWise customers (Bronze/Silver client size) including customers converting to CargoWise from our acquisition products);● Bridging the gap between customers and support teams to solve customer needs, advocating for customers, and assisting them with a smooth transition to CargoWise;● Helping customers complete their CargoWise setup and implementation;● Ensure a smooth adoption of the product;● Solve customer problems in a timely manner;● Work with CargoWise Cloud Services Team to ensure new customer system configurations are functional and complete;● Report on any onboarding projects that are stalling and require intervention from Sales, Global Lead – Customer Onboarding or further product or partner involvement to assist or resolve;● Enhance user engagement with our eLearning materials;● Leverage feedback for continuous improvement of the onboarding process;● Work with the Product Support, Product and Partner teams to build strong relationships with new customers.

Part of WiseTech Group● Customer service, via opening calls, email and phone;● Monitoring of the customer portfolio, ensuring their satisfaction, as well as their financial health, number of calls on the support, understanding of the customer about the use of the systems, identifying training opportunities, upsell possibilities, ensuring the relationship with the customer;● Monthly monitoring of customers with SLA (calls, reporting and presentations to the customer);● Production of materials aimed at solving customer doubts (videos, manuals and procedures);● Analysis of the customer portfolio in order to generate new opportunities, managing the pipeline;● Identification of customer needs and subsequent internal referral of possible non-conformities or new demands.● Adjustments via Postgre and SQL databases

Part of WiseTech Group● Customer service, via opening of tickets, e-mail and telephone; ● Resolution of ticket demands and also internal; ● Production of materials that aim to answer customer questions (videos, manuals and procedures); ● Identification of customer needs and subsequent internal referral of possible nonconformities or new demands;● Performing tests, analysis and adjustments via Postgre, SQL and Oracle databases, among other activities.

São Bernardo Do Campo

● Daily contact with customers in Brazil and suppliers abroad; ● Carrying out activities related to the import area, having as intermediary activities between client and supplier in all procedures related to importation, from receipt of quotations to arrival at the final customer, shipment coordination with the exporter, cargo agent and dispatcher, Closing exchange, among other activities.

● Make daily contact with customers, banks and suppliers in order to resolve all matters pertaining to the financial department;● Perform activities related to the financial area, having as activities the sending of duplicates to the bank and receiving them, control of duplicates due and winning, collection, issuance of collection guides, issuance of purchase orders, issuance of letters of agreement, release of sales orders, issuance of financial reports, issue of invoices of exit, realization of payments in general, among other activities;● Performs activities related to the import area, such as issuing purchase orders, placing orders in the system, sending orders to suppliers in China, daily contact with suppliers in English, shipment coordination with the exporter, shipping agent cargo and dispatcher, exchange closing, issue of incoming invoices, among other activities.

● Reporting to the Logistics and Customer Service department, he was responsible for the company's operational trading activities along with the commercial direction;● Made daily contact with the logistics departments of the company's plants in the world;● Performed activities related to the area of operation - import, logistics and customer service, having as activities the preparation of shipping documentation, such as proformas, invoices and packing list, conference documents such as BL, AWB, certificate of analysis, certificate of origin and DDP price calculation worksheets;● Performed contact with dispatchers, cargo agents, warehouse and customers directly, performing daily follow-up of processes in progress.

● Reporting to the Foreign Trade Department, he was responsible for the company's operational import activities along with the overall coordination;● Made daily contact with the company's headquarters in Morocco;● Performed activities relevant to the area of operation - import, having as activities the preparation of shipping documentation, such as proformas and invoices, drafts of BL, certificate of origin and certificate of analysis;● Performed contact with dispatchers, cargo agents and customers on a daily basis, following up on processes in progress;● Made contact / visit to the port of Paranaguá to know the processes of discharge of merchandise.

● Reporting to the Director of Controllership and Commercial Management, assists in the planning and execution of imports and exports of the company;● Actively conducts research aimed at consolidating new suppliers, coordinates and controls the import processes - executing the organization and document conference, quotes and formulation of the final costs of the processes and controls the titles to be paid;● It acts in sales to the international market, such as International Trader - it includes in its activities the formulation of commercial proposals, the execution of the export in various modalities and negotiation of the sale in several Incoterms and controls the receivables;● Knowledge in the preparation of export documents;● Performs activities according to ISO 9001 and ISO 14001 standards and procedures;● Assists the company in international marketing and communication.

● Reporting to the Foreign Trade Manager, he was responsible for the execution of exports and imports of the company;● Performed document issuance activities for export and impor; ● Helped in the activities of development and execution of Drawback processes, control of titles to pay and documental organization of import and export processes;● Acted in international and national marketing of the company, promoted the relationship of the company with class entities (FIESP);● Made direct contact with customers and suppliers, being responsible for the process of buying / selling on export;● Performed activities relevant to the purchasing and financial departments, performing follow-up with clients and suppliers.

● Received institutional training and related to the main areas of the company, obtaining important information for the development of activities in the export and import departments;● Reporting to Export Supervision and Commercial Management, she worked as a trainee in the export department, being responsible for the development of new clients;● Performed the necessary internal procedures, as well as issuing documents required to export the required material;● Reporting to Supply Supervision and Supply Management, he acted as import assistant, performing international purchasing activities;● Made daily contacts with international suppliers and dispatchers, performing all necessary import activities.

● Reporting to the Board of Directors, he acted as an export trainee;● Performed relevant activities to the Export Department, being responsible for the entire international sales process;● Made contact with freight agents, dispatchers and customers daily;● Made contact with the financial department regarding export payments.