Command Center Tower Lead
Current
Santiago De Querétaro, Querétaro, Mexico
- Command Center Infrastructure / NOC monitoring operations, SLA compliance and team management.
- ITIL Best Practices - Service Transition, Event Management, Incident Management, Major Incident Management, Request Management, Problem Management.
- Continuous improvement projects with Agile Methodologies. - Scrum, Kanban, Lean, SAFe.
- BCM - Business Continuity Management.
- Service Desk operations and team management.
- Infrastructure Data and trend Analysis for prevention, improvements, Executive Reporting, and Dashboard visualization.